FOH Team Member

The Partridge Inn; Charlton; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Employee discount

Tips

Job summary

Harri in Charlton is seeking a friendly Front of House team member to deliver outstanding customer service and ensure a welcoming experience for every guest. You will greet guests, take orders, process payments, and help maintain a smooth flow during busy service.

The ideal candidate has strong communication, attention to detail, and a customer‑centric approach. Hospitality knowledge is a plus, and weekend availability is preferred.

Qualifications

• Experience in customer service preferred.
• Hospitality knowledge is a plus.
• Must be friendly and presentable.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Communication

Customer service

Multitasking

Teamwork

Attention to detail

Job description

Job Overview:

We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Experience

• Previous experience in a customer service role is preferred
• Knowledge of hospitality industry is a plus
• Familiarity with bar tending is beneficial
• Understanding of food safety regulations is desirable

Skills

• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Friendly and approachable demeanor with a customer-centric mindset
• Problem-solving skills to address customer issues effectively

If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Part-time, zero-hour contract

Benefits - Employee discount

Expected hours: 16 – 40 per week

Additional pay:

• Tips

Schedule:

• Monday to Friday
• Weekend availability is a must

Compensation: To be discussed