FOH Section Leader

Umami; Hemel Hempstead; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Staff meals

Career growth

Training opportunities

Dynamic team environment

Zusammenfassung

Umami in Hemel Hempstead is seeking a motivated FOH Section Lead to supervise the front-of-house team and deliver exceptional guest experiences in a fast-paced dining environment.

You will manage service, reservations, seating, and coordination with the BOH team, train staff, promote upselling, handle guest inquiries, and ensure health and safety standards with flexible evening and weekend availability.

Join a respected hospitality brand offering career growth, staff meals, and a dynamic team.

Qualifikationen

• FOH leadership experience
• Strong customer service skills
• Ability to lead in a fast-paced environment
• Excellent organizational and multitasking abilities
• Knowledge of POS systems and billing procedures
• Proactive and problem-solving mindset
• Flexibility to work evenings, weekends, and holidays

Aufgaben

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

Kenntnisse

FOH leadership

Customer service

Team motivation

Organization

Multitasking

POS knowledge

Tools

POS systems

Jobbeschreibung

About the Role

We are looking for a motivated and experienced FOH Section Lead to join our team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.

Key Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH (Back of House) team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

What We’re Looking For

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Knowledge of POS systems and restaurant billing procedures.
• A proactive and problem-solving mindset.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive salary and benefits package.
• Career growth and training opportunities.
• A positive and dynamic team environment.
• Staff meals
• The chance to work with a respected and growing hospitality brand.