FOH Team Leader — Hospitality Excellence

Whitehall Garden Centre Ltd; Lacock; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free on-site parking

Accrued holiday entitlement

Staff discounts

Pension scheme

Job summary

Whitehall Garden Centre Ltd operates the Herb Garden Restaurant in Lacock and is seeking an enthusiastic Assistant Front of House Manager to lead a busy team. You will ensure high standards of customer service, smooth daily operations, and strong team management in a welcoming, professional environment.

With responsibility for shifts, stock awareness and timely food service coordination with the kitchen, you will help drive guest satisfaction, uphold hygiene standards and contribute to sales

Qualifications

• Friendly, approachable and passionate about delivering excellent customer service.
• Experienced in hospitality, ideally within a restaurant or cafe environment.
• Confident supervising, motivating and supporting a team.
• Organised, reliable and able to manage competing priorities.
• Calm and professional when working under pressure in a busy environment.

Responsibilities

• Support the Catering Operations Manager with day-to-day running of the restaurant.
• Supervise, motivate and support the front of house team to deliver excellent service.
• Lead by example to ensure customers receive a welcoming and professional experience.
• Assist with staff rotas, shift planning and allocation of duties.
• Help train, develop and support team members and roles.
• Greet customers, manage enquiries and resolve concerns professionally.
• Oversee table service, food and drink service, and restaurant presentation.

Skills

Customer service

Team leadership

Staff training

Communication

Job description

Whitehall Garden Centre Ltd operates the Herb Garden Restaurant in Lacock and is seeking an enthusiastic Assistant Front of House Manager to lead a busy team. You will ensure high standards of customer service, smooth daily operations, and strong team management in a welcoming, professional environment.

With responsibility for shifts, stock awareness and timely food service coordination with the kitchen, you will help drive guest satisfaction, uphold hygiene standards and contribute to sales