Restaurant Supervisor - Herb Garden

Whitehall Garden Centre Ltd; Lacock; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free parking

Accrued holiday pay

Great staff discount

Workplace pension

Job summary

Whitehall Garden Centre – Lacock is seeking a Restaurant Supervisor for the Herb Garden Restaurant. You will oversee daily operations, lead the team, and ensure exceptional customer service in a busy hospitality environment.

The role is full-time, with every other weekend and four days per week, offering a welcoming, friendly atmosphere and opportunities to develop skills within a respected family-run business.

Qualifications

• Experience in a supervisory or senior hospitality role.
• Excellent customer service and communication skills.
• Ability to motivate and support colleagues to maintain high standards.
• Organised and able to thrive in a fast-paced environment.

Responsibilities

• Supervise and support the restaurant team on a day-to-day basis.
• Ensure customers are greeted warmly and assisted; handle queries politely.
• Oversee service of food and drinks to standards; maintain cleanliness and presentation.
• Operate tills and ensure accurate transactions; support opening/closing procedures.

Skills

Supervisory experience

Customer service

Communication

Team leadership

Hospitality

Tools

Till operation

Cash handling

Job description

Herb Garden Restaurant Supervisor

Whitehall Garden Centre – Lacock

Whitehall Garden Centre is a family-run and award-winning business, and an exciting opportunity has arisen to join our inspirational team as a Restaurant Supervisor at our beautiful Herb Garden Restaurant at our Lacock Garden Centre.

We are looking for an enthusiastic and experienced individual who is passionate about excellent customer service, hospitality and leading a team. You will play an important role in ensuring the smooth and efficient running of the restaurant, while creating a warm, friendly and welcoming experience for every customer.

The ideal candidate will be confident, organised and able to thrive in a busy, fast-paced environment. You will have excellent communication skills, a positive attitude and the ability to motivate and support colleagues to maintain our high standards.

Full Time - every other weekend and four days per week

Restaurant Supervisor Duties

Supervising and supporting the restaurant team on a day-to-day basisEnsuring all customers are greeted warmly and offered assistanceProviding an excellent standard of customer service at all timesHandling customer queries and resolving any issues courteously and efficientlySupporting the Catering Operations Manager with the smooth running of the restaurantEnsuring the restaurant is clean, tidy, welcoming and presented to a high standardEnsuring tables are cleared promptly and efficientlyOverseeing the preparation and service of food and drinks to the required company standardsEnsuring food is stored, handled and served in accordance with company standards and proceduresOperating the till and ensuring all transactions are handled accurately and courteouslyAssisting with opening and closing proceduresSupporting staff with their daily duties and helping to maintain high levels of teamwork and efficiencyLeading by example and motivating the team during busy periodsMonitoring service standards and addressing any issues promptlyAssisting with training and supporting new members of the restaurant teamEnsuring company health, safety, hygiene and customer service standards are maintainedCarrying out any other reasonable duties required to support the successful running of the restaurant

The Ideal Candidate

We are looking for someone who:

Has previous experience in a supervisory or senior hospitality roleHas a genuine passion for providing excellent customer serviceIs confident leading and motivating a teamHas excellent communication and organisational skillsCan remain calm and professional in a busy environmentHas a positive, friendly and approachable mannerIs reliable, flexible and willing to get involvedHas good attention to detail and takes pride in maintaining high standardsIs comfortable operating tills and handling transactionsPrevious restaurant, café or hospitality experience is essential

Benefits Include

• Free parking
• Accrued holiday pay
• Great staff discount
• Workplace pension

References required for successful applicant.