FOH Team Leader

Carluccio's - Southampton; Southampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

50% off bill for you and friends

BRG Spark discounts

20% off Carluccio's shop

Wage Stream access

Refer a friend bonus

Career development

Flexible working

Job summary

Carluccio’s in Southampton is seeking a proactive Team Leader to guide our frontline team and ensure every guest enjoys authentic Italian hospitality. You will lead shifts, coach staff, and maintain high standards of service across the restaurant, from opening to close.

As part of BRG, you’ll benefit from development opportunities and a supportive environment, with flexible working and a focus on guest satisfaction and sales growth.

Qualifications

• Previous experience leading a restaurant team.
• Strong communication and training skills.
• Ability to manage shifts and guest complaints.

Responsibilities

• Lead by example to deliver outstanding guest experiences.
• Motivate and develop team through guidance and training.
• Manage daily restaurant operations, opening/closing, staff management.
• Address issues during service with calm, solution-focused approach.
• Support front of house, handle customer queries.
• Drive sales through effective team management and upselling.

Skills

Team leadership

Guest service

Staff development

Operations management

Sales-driven

Job description

Lead with Passion as a Team Leader at Carluccio’s!

About Us: At Carluccio’s, we are more than just a restaurant—we’re a community dedicated to sharing the joy of authentic Italian cuisine. Our commitment to exceptional service and high-quality food starts with our people. We’re looking for a dynamic and inspiring Team Leader to join us and guide our team to success.

The Role:

As a Team Leader at Carluccio’s, you’ll be at the heart of our operations, ensuring that every shift runs smoothly and that our guests receive the best possible experience. Your leadership will be crucial in maintaining our high standards and motivating your team. Here’s what you’ll be doing:

• Lead by Example: Set the standard for excellent service and ensure your team is delivering outstanding guest experiences every day.
• Motivate and Develop: Inspire and support your team, providing guidance, training, and development opportunities to help them grow.
• Manage Daily Operations: Oversee the day-to-day running of the restaurant, including opening and closing procedures, staff management, and ensuring a seamless service.
• Problem Solve: Address any issues that arise during service with a calm and solution-oriented approach, ensuring the guest experience is never compromised.
• Support the Front of House: Step in where needed, whether it’s assisting with service, handling customer queries, or ensuring the dining area is always welcoming and well-maintained.
• Drive Sales: Help boost sales through effective team management, upselling, and ensuring that every guest leaves happy and eager to return.

What’s in it for You?

• Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.

This is your chance to take the lead and make a real impact at Carluccio’s. If you’re a natural leader with a passion for hospitality and a commitment to delivering excellence, we want you to join our team as a Team Leader. Step into a role where you can inspire others, grow your career, and be part of something special!

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values:

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Carluccio's in Southampton offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.

Compensation: To be discussed