Front of House Team Member

Carluccio's; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

50% off meals for you and friends

Retail & BRG app discounts

20% off Carluccio’s gifts and deli

Wage Stream access for early pay

Refer a friend bonus

Career development opportunities

Flexible working hours

Job summary

Carluccio’s in London is seeking a friendly Front of House Team Member to welcome guests, take orders, and ensure an exceptional dining experience. You’ll be the face of the restaurant, delivering warm Italian hospitality and coordinating with the team to keep service smooth.

This role focuses on seating guests, answering questions, handling payments, and maintaining a clean, inviting dining area. Flexible working options are available through BRG’s commitment to work-life balance.

Qualifications

• Hospitality or restaurant experience preferred.
• Strong customer-service orientation and multitasking ability.
• Excellent communication and teamwork skills.

Responsibilities

• Greet and seat guests with a warm welcome.
• Take orders, make recommendations and ensure dishes are served with hospitality.
• Collaborate with kitchen and front-of-house colleagues to ensure smooth service.

Skills

Fast-Paced Experience

Customer Service

Communication Skills

Teamwork

Job description

Join the Heart of Hospitality as a Front of House Team Member at Carluccio’s!

About Us:

At Carluccio’s, we don’t just serve food-we create memorable experiences with our authentic Italian cuisine and welcoming atmosphere. Our success is built on the passion and dedication of our team, and we’re looking for a vibrant Front of House Team Member to bring our dining experience to life.

The Role:

As a Front of House Team Member at Carluccio’s, you’ll be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Here’s what your day-to-day will look like:

• Greet and Seat: Welcome guests with a warm smile, manage reservations, and ensure every guest is comfortably seated and ready to enjoy their meal.
• Deliver Exceptional Service: Take orders, make recommendations, and ensure that every dish is served with a touch of Italian hospitality.
• Create Memorable Experiences: Engage with guests to make their visit special, whether they’re regulars or first-time visitors.
• Work as a Team: Collaborate with kitchen staff and fellow team members to ensure smooth service and a great guest experience.
• Handle Payments: Process payments efficiently and accurately, ensuring a seamless end to every guest's meal.
• Maintain Ambiance: Ensure the dining area is clean, tidy, and set up for success, creating a welcoming environment for all.

What’s In It For You? We’re Not Just Offering a Job; We’re Offering a Career Full Of Excitement And Growth

• Feast on 50% Off your total bill for you and 5 friends across all our brands- because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across your diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.

This is your opportunity to shine in a role that’s as dynamic as you are. If you’re passionate about hospitality, have a flair for customer service, and want to be part of a team that values your contributions, join us at Carluccio’s as a Front of House Team Member. Become part of our family and help us create unforgettable dining experiences every day!

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, We Live By Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Carluccio’s in South Kensington offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.

Skills

• Fast-Paced Experience
• Customer Service
• Communication Skills
• Teamwork