Front of House Team Member

Boparan Restaurant Group; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

50% off total bill for you and 5+1

BRG Spark app discounts

20% off Carluccio’s shop

Access to Wage Stream

Refer-a-Friend bonus

Career development opportunities

Flexible working

Job summary

Carluccio’s in South Kensington is seeking a Front of House Team Member to deliver warm, Italian hospitality and smooth service. You’ll greet guests, seat them, take orders, and contribute to a memorable dining experience.

Join BRG’s Carluccio’s family with flexible hours and opportunities for development, working with a friendly team that values guest satisfaction and collaboration.

Qualifications

• Experience delivering high-quality customer service in a fast-paced restaurant environment.
• Strong communication and interpersonal skills with a can-do attitude.
• Ability to multitask, stay organized and work well in a team.

Responsibilities

• Greet guests, seat them, and manage reservations to ensure comfortable seating.
• Take orders, answer questions, and make recommendations with enthusiasm.
• Ensure accurate order delivery and timely service to guests.
• Collaborate with kitchen and front-of-house to provide a seamless guest experience.
• Handle payments accurately and efficiently at the till or POS system.
• Maintain a clean and welcoming dining area and assist with setup before service.

Skills

Fast-Paced Experience

Customer Service

Communication Skills

Teamwork

Job description

Join the Heart of Hospitality as a Front of House Team Member at Carluccio’s!

About Us:

At Carluccio’s, we don’t just serve food-we create memorable experiences with our authentic Italian cuisine and welcoming atmosphere. Our success is built on the passion and dedication of our team, and we’re looking for a vibrant Front of House Team Member to bring our dining experience to life.

The Role:

As a Front of House Team Member at Carluccio’s, you’ll be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Here’s what your day-to-day will look like:

• Greet and Seat: Welcome guests with a warm smile, manage reservations, and ensure every guest is comfortably seated and ready to enjoy their meal.
• Deliver Exceptional Service: Take orders, make recommendations, and ensure that every dish is served with a touch of Italian hospitality.
• Create Memorable Experiences: Engage with guests to make their visit special, whether they’re regulars or first-time visitors.
• Work as a Team: Collaborate with kitchen staff and fellow team members to ensure smooth service and a great guest experience.
• Handle Payments: Process payments efficiently and accurately, ensuring a seamless end to every guest's meal.
• Maintain Ambiance: Ensure the dining area is clean, tidy, and set up for success, creating a welcoming environment for all.

What’s In It For You? We’re Not Just Offering a Job; We’re Offering a Career Full Of Excitement And Growth

• Feast on 50% Off your total bill for you and 5 friends across all our brands- because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across your diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.

This is your opportunity to shine in a role that’s as dynamic as you are. If you’re passionate about hospitality, have a flair for customer service, and want to be part of a team that values your contributions, join us at Carluccio’s as a Front of House Team Member. Become part of our family and help us create unforgettable dining experiences every day!

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, We Live By Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Carluccio’s in South Kensington offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.

Skills

• Fast-Paced Experience
• Customer Service
• Communication Skills
• Teamwork