FOH Team Leader

greene king; Leicester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading pub company is seeking a Team Leader to enhance customer experiences and lead a dedicated team. This role offers opportunities for career progression, competitive salary, and various employee benefits, including discounts and a referral bonus.

Benefits

Competitive salary and pension contributions

Career progression opportunities

33% discount for employees and 15% for loved ones

50% discount at Greene King Inns

Referral bonus up to £1,500

Early wage access via Wagestream

Retail discounts

Qualifications

• Experience in customer service and team leadership.
• Ability to resolve issues and maintain high standards.

Responsibilities

• Lead the team to ensure smooth shifts and customer satisfaction.
• Deputise for management and coordinate during busy periods.
• Maintain a safe and clean bar environment.

Skills

Attention to detail

Customer engagement

Adaptability

Positive attitude

Team spirit

Job description

Job Title: Team Leader

As a Team Leader, you’ll lead by example, ensuring the team has everything they need for a smooth shift. You’ll maintain high standards and keep our customers happy.

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country. Our relaxed pubs feature beautifully decorated interiors, top-quality pub food, and expertly curated drinks ranges, making them perfect for any occasion.

Additional Information

We’re committed to rewarding our team’s hard work:

• Competitive salary, pension contributions, and more.
• Opportunities for career progression across our well-known brands with industry-leading training and development.
• Discounts of 33% for you and 15% for loved ones on all our brands.
• Free employee assistance program covering mental health, well-being, financial, and legal support.
• 50% discount for you and 25% for loved ones at Greene King Inns and hotels.
• Referral bonus of up to £1,500 for successful employee referrals.
• Access to Wagestream for early wage access.
• Retail discounts, including up to 30% off at Superdrug and exclusive deals with Three Mobile.

Qualifications

As a Team Leader, you will…

• Provide memorable customer experiences consistently.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, clean, and issues are addressed promptly.

What you’ll bring…

• Attention to detail, with a focus on quality.
• Leading by example in service and customer engagement.
• Ability to adapt quickly to challenges.
• A positive attitude and team spirit.