FOH Team Leader

greene king; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Team Leader in Birmingham, where you'll lead a dedicated team to provide exceptional customer experiences in a vibrant pub setting. Enjoy a competitive salary, benefits, and opportunities for career growth while ensuring smooth operations during busy shifts.

Benefits

Competitive salary

Pension contribution

33% discount for employees

50% discount at Greene King Inns

Refer a friend program

Wagestream access

Retail discounts

Qualifications

• Deputise for management and resolve issues in their absence.
• Organise the team during busy shifts.

Responsibilities

• Provide customers with a memorable experience.
• Maintain a safe and clean bar environment.

Skills

Customer Service

Team Coordination

Problem Solving

Attention to Detail

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs like clockwork! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country. These welcoming escapes for our customers feel like a home away from home. Our relaxed pubs feature beautifully decorated interiors, seriously good pub food, and expertly chosen drinks ranges, making them perfect for any occasion.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution, and additional benefits such as:

• Opportunities to further your career across our well-known brands. As a top industry apprenticeship provider, we offer training and development at every career level.
• Discounts of 33% for you and 15% for your loved ones on all our brands, so you can enjoy your favorite food and drinks at a discount.
• Free employee assistance program covering mental health, well-being, financial, and legal support because you matter!
• Discounts of 50% for you and 25% for your loved ones at our Greene King Inns and hotels, so you can enjoy a weekend away without breaking the bank.
• Refer a friend program—earn up to £1,500 when your referral is successfully placed.
• Wagestream—access your wages before payday for life's unexpected moments.
• Retail discounts—up to 30% off at Superdrug, exclusive deals with Three Mobile, and many more.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during busy shifts, ensuring everything runs smoothly.
• Maintain a safe, legal, and clean bar environment, addressing issues promptly and safely.

What you’ll bring…

• A keen eye for detail, ensuring every pint is poured to perfection.
• Be a role model in delivering excellent service and making every customer feel welcomed.
• An ability to think quickly and adapt to challenges during busy shifts.
• A positive attitude and a strong team spirit.