FOH Team Leader

greene king; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading hotel brand as a Team Leader, where you will inspire your team to deliver exceptional service and maintain high standards. You'll enjoy a competitive salary, career development opportunities, and a range of benefits, including discounts and a referral bonus. Be part of a dynamic team that values originality and customer satisfaction.

Benefits

Competitive Salary

Pension Contribution

Career Development

33% Discount for Employees

50% Discount at Greene King Inns

Employee Assistance Program

Referral Bonus

Wagestream Access

Retail Discounts

Qualifications

• Experience in providing memorable customer experiences.
• Ability to manage and coordinate teams during busy shifts.

Responsibilities

• Lead the team, ensuring smooth operations during shifts.
• Deputise for management and resolve issues when needed.

Skills

Customer Service

Team Leadership

Attention to Detail

Adaptability

Positive Attitude

Job description

As a Team Leader, you’ll lead by example, ensuring the team has everything they need for a smooth shift! You’ll maintain high standards and ensure our customers are satisfied.

Company Description

We’re called Venture Hotels for a reason: We’re pioneers and thrive on originality. As Greene King’s ventures arm, we push boundaries and are driven by a team that sees every day as an opportunity to go beyond the ordinary. The result: hotels with a unique sense of place that locals can be proud of.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

• You’ll receive a competitive salary, pension contribution, and more benefits including career development across our well-known brands.
• Discount of 33% for you and 15% for loved ones on all our brands, plus a 50%/25% discount at Greene King Inns and hotels.
• Free employee assistance program supporting mental health, well-being, financial, and legal needs.
• Referral bonus of up to £1,500 for referring a friend who gets hired.
• Access your wages before payday with Wagestream.
• Retail discounts at Superdrug, Three Mobile, and others.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, clean, and issues are addressed promptly.

What you’ll bring…

• A keen eye for detail, ensuring every pint is perfect.
• Lead by example in providing excellent service and warm welcomes.
• Ability to think quickly and adapt during busy periods.
• A positive attitude and team spirit.