Food & Beverage Team Leader

Grosvenor Casino; Leicester; On-site; Full time

Job summary

Grosvenor Casino is seeking a Food & Beverage Team Leader to enhance customer experiences through exceptional service. You will lead a dedicated team, ensuring high standards in food and beverage delivery while contributing to the casino's mission of becoming the UK's most loved venue. This role offers competitive pay, tips, and a range of benefits including holiday entitlement and a pension scheme.

Benefits

Hourly pay rate of £12.45

Tips: Receive a share of uncapped tips

Premium Pay Night Allowance: An additional £1 per hour after midnight

Paid breaks

Holiday Entitlement: 28 days of holiday

Nest Pension Scheme: We contribute 3% to your pension.

Life Insurance: Coverage provided

Long Service Awards

Online learning: Access supplementary online courses

Uniform: Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discount: 50% off

Qualifications

• Demonstrable experience of building a high performing team.
• Experience in a Food & Beverage operation.

Responsibilities

• Orchestrate seamless delivery of food and beverage services.
• Inspire and motivate the team to provide first-class service.

Skills

Leadership

Customer Service

Team Management

Education

NVQ Level 2 in Hospitality

Job description

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Company Description

Grosvenor Casino, Leicester, LE1 4NN

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £12.45
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
  
  

Job Description

As an F&B Team Leader, your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency, ensuring every customer enjoys an engaging drinking and or dining experience that is flawless from start to finish.

You’ll inspire and motivate your team to provide a first-class service that leaves customers wanting to return time & time again and driving our mission to being the most loved Casinos in the UK.

Qualifications

• Strong and inclusive leadership skills where you have demonstrable experience of building a high performing team
• Experience of working in a Food & Beverage operation
  
  

If you have either an NVQ Level 2 in Hospitality or a relevant kitchen qualification that would be awesome - but not essential.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Gambling Facilities and Casinos

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