Front of House Leader - Flexible Hours, Discounts & Growth

The Restaurant Hub - Wakefield; Wakefield; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonuses on targets

Brand discounts

Career growth

Flexible working

Job summary

Our Restaurant Hub in Wakefield is seeking a Lead Front of House to steer the team across brands, delivering seamless service and memorable guest experiences. You will drive engagement, coach staff, and maintain a vibrant, welcoming atmosphere that reflects BRG's standards.

Join a dynamic hub housing Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen and Harry Ramsden's, with opportunities for growth and a flexible working approach within a diverse group.

Qualifications

• Front of house leadership and supervision
• Team development and mentoring
• Operational efficiency and service flow management
• Customer satisfaction and handling feedback
• Brand ambassador responsibilities
• Health and safety compliance and standards

Responsibilities

• Inspire Excellence: Lead the front of house team to deliver outstanding service in a warm, inviting environment.
• Team Development: Mentor and train staff to grow and exceed guest expectations.
• Operational Efficiency: Oversee service flow and daily operations for smooth delivery.
• Customer Satisfaction: Address feedback professionally and turn challenges into improvements.
• Brand Ambassador: Uphold standards of all brands within the hub to ensure guest return.
• Safety and Compliance: Ensure health, safety and legal requirements are met.

Job description

Our Restaurant Hub in Wakefield is seeking a Lead Front of House to steer the team across brands, delivering seamless service and memorable guest experiences. You will drive engagement, coach staff, and maintain a vibrant, welcoming atmosphere that reflects BRG's standards.

Join a dynamic hub housing Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen and Harry Ramsden's, with opportunities for growth and a flexible working approach within a diverse group.