FOH Supervisor

Harri; Wakefield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Performance-Based Rewards

Generous Discounts

Career Growth

Flexible Working

Job summary

Harri is seeking a Front of House Team Leader to drive exceptional service across our Wakefield venue. You will lead a dynamic team, mentor staff, and ensure every guest enjoys a seamless dining experience. The role focuses on delivering excellence, brand standards, and a warm, inviting atmosphere.

Join a diverse group of brands within the BRG network, with opportunities for growth and a flexible working approach that respects work-life balance.

Qualifications

• Experience leading front-of-house teams in a fast-paced hospitality setting.
• Strong people-management and team-building skills.
• Excellence in customer service and guest experience.

Responsibilities

• Inspire excellence by leading the front-of-house team to deliver outstanding service.
• Mentor and train team members to foster growth and exceed expectations.
• Oversee daily operations, ensuring smooth service flow and guest interactions.
• Handle customer feedback professionally and turn insights into improvements.
• Uphold brand standards and ensure a welcoming, safe dining environment.

Skills

Leadership

Team management

Customer service

Mentoring

Job description

Lead the Front of House Team at Our Dynamic Restaurant Hub!

Join the Revolution in Dining!

At Our Restaurant Hub, we're redefining the dining experience by bringing together a diverse collection of beloved brands from the Boparan Restaurant Group. Imagine leading in a space where Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's come together under one roof. We're not just serving meals; we're creating memorable experiences for every guest.

Why This Role Is Special:

As a Front of House Team Leader, you’ll be at the heart of our operation, ensuring every customer enjoys a seamless, exceptional experience from the moment they walk through our doors. You’ll lead by example, driving our team to deliver top-tier service while maintaining the vibrant, welcoming atmosphere we’re known for.

Your Key Responsibilities:

• Inspire Excellence: Lead the front of house team to deliver outstanding service and create a warm, inviting environment.
• Team Development: Mentor and train team members, fostering their growth and ensuring they exceed customer expectations.
• Operational Efficiency: Oversee daily operations, from service flow to customer interaction, ensuring everything runs smoothly.
• Customer Satisfaction: Handle customer feedback with professionalism, turning challenges into opportunities for improvement.
• Brand Ambassador: Uphold the standards of our brands, ensuring that every guest leaves with a smile and a reason to return.
• Safety and Compliance: Ensure all health, safety, and legal requirements are met with precision and care.

What We Offer:

• Performance-Based Rewards: Bonuses for hitting targets and delivering exceptional service.
• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus more perks!
• Career Growth: Opportunities for development within our diverse group of brands.
• Flexible Working: We value work-life balance and offer flexibility to suit your needs.

Are You the Leader We’re Looking For?

If you’re passionate about people, driven to deliver excellence, and ready to lead a dynamic team, we want you! Step into a role where your leadership and dedication will shape unforgettable dining experiences.

Boparan Restaurant Group (BRG) is agrowing hospitality groupcommitted to striving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

• Honest– Acting with integrity in everything we do.
• Hardworking– Giving our best, every day.
• Hungry– Always striving for growth and excellence.
• Heart– Caring deeply about our people, our guests, and our communities.

Our most northern Restaurant Hub to date. You can find us by the checkouts in the Sainsbury’s superstore on Ings Road in Wakefield.