FOH Supervisor - The Playwright - Nottingham, Nottinghamshire

Wells & Co.; Nottingham; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

28 days holiday

Company Pension scheme

Retail and beer discounts

Fun culture surrounded by a supportive

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

Career development programme

30% dining discount of all managed h

Great working environment and great

Job summary

The Playwright in Nottingham, operated by Wells & Co., is seeking an empowered supervisor to lead front-of-house teams and ensure an outstanding guest journey. You will manage orders, coordinate with kitchen staff, and actively promote our menu and drinks selection.

Applicants should have leadership experience in hospitality, a passion for food and beer, and a proven ability to deliver exceptional service in a fast-paced environment.

Qualifications

• Previous Leadership experience in a hospitality or customer facing environment.
• Enthusiasm and passion for food and beer.
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment.
• A result driven and ambitious individual keen to develop your career and your teams.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service and standards and reporting any incidents or issues.

Skills

Leadership experience

Hospitality passion

Customer service excellence

Teamwork under pressure

Job description

Supervisor duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader
  You will need to demonstrate:
• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and your teams
  Poised on the corner of the city overlooking the beautiful Arkwright University Building and Gardens, The Playwright is at the bustling heart of the great city of Nottingham. The Playwright is a neighbourhood hangout serving freshly made artisan pizzas, seriously tasty beers and a delicious selection of cocktails.
  £13.21 - £14.00 p/h + tips
• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!