Front of House Lead: Guest Experience & Team Growth

Wells & Co.; Nottingham; Sur place; GBP 18 000 - 19 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Company Pension scheme

Retail and beer discounts

Fun culture surrounded by a supportive

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

Career development programme

30% dining discount of all managed h

Great working environment and great

Résumé du poste

The Playwright in Nottingham, operated by Wells & Co., is seeking an empowered supervisor to lead front-of-house teams and ensure an outstanding guest journey. You will manage orders, coordinate with kitchen staff, and actively promote our menu and drinks selection.

Applicants should have leadership experience in hospitality, a passion for food and beer, and a proven ability to deliver exceptional service in a fast-paced environment.

Qualifications

• Previous Leadership experience in a hospitality or customer facing environment.
• Enthusiasm and passion for food and beer.
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment.
• A result driven and ambitious individual keen to develop your career and your teams.

Responsabilités

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service and standards and reporting any incidents or issues.

Connaissances

Leadership experience

Hospitality passion

Customer service excellence

Teamwork under pressure

Description du poste

The Playwright in Nottingham, operated by Wells & Co., is seeking an empowered supervisor to lead front-of-house teams and ensure an outstanding guest journey. You will manage orders, coordinate with kitchen staff, and actively promote our menu and drinks selection.

Applicants should have leadership experience in hospitality, a passion for food and beer, and a proven ability to deliver exceptional service in a fast-paced environment.