FOH Team Leader

Greene King; Guildford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Career development and training

Employee discounts on food and drink

Free employee assistance program

Discount for loved ones

Refer a friend bonus

Access to wages before payday

Retail discounts

Job summary

A well-known pub group in Guildford is seeking a Team Leader to ensure smooth and efficient service operations. The ideal candidate will lead by example, maintain high standards, and deliver a memorable experience for customers. Responsibilities include organizing the team during busy shifts and deputizing for the management team. This role comes with competitive pay, training opportunities, and employee discounts, making it an exciting opportunity for someone passionate about the hospitality industry.

Qualifications

• A proven ability to lead a team and ensure high standards.
• Experience in a customer-facing role.
• Ability to maintain a safe, legal, and clean environment.

Responsibilities

• Provide customers with a memorable experience in every visit.
• Deputise for the management team during their absence.
• Organise and coordinate the team during busy shifts.

Skills

Attention to detail

Customer service skills

Adaptability

Team player

Positive attitude

Attention to detail

Job description

• Dept. L4/House: Royal Oak (Pirbright) - 07956

Company Description

Join us at Pub & Dining, a collection of outstanding pubs and inns amidst beautiful British surroundings, achieving the perfect balance between traditional character, charm, and authenticity. These qualities give Pub & Dining a timeless appeal that makes us a firm favourite for celebrating the moments that make life special.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…