FOH Supervisor

The Inn Collection Group; York and North Yorkshire; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Extra paid holiday

Development programme

Paid breaks

50% off food

£1 room stay January–March

1/3 off room bookings all year

£50 on same day bookings

15% off bed and breakfast for loved-1s

EAP confidential support

Tronc (tips)

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group's The Black Swan in Helmsley is seeking a Front of House Supervisor to greet guests, oversee service, and support the Assistant Manager in delivering memorable experiences. You’ll lead a friendly team, coordinate day-to-day operations, and ensure smooth service from arrival to departure.

You thrive in a fast-paced hospitality environment, value outstanding customer service, and bring enthusiasm and professionalism to the role.

Qualifications

• Fast-paced hospitality environment experience preferred.
• Strong customer service orientation and professional demeanour.

Responsibilities

• Greet guests and oversee service to ensure a warm, welcoming atmosphere.
• Collaborate with the Assistant Manager to guide and support the team.
• Resolve challenges and ensure smooth operations to make guests feel valued.

Skills

Customer service

Leadership

Communication

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*