FOH Supervisor

Black Swan Inn; York and North Yorkshire; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food

£1 stays in Jan-Feb-Mar

1/3 off room bookings

£50 same day bookings

15% off for loved ones

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Black Swan, Helmsley, part of The Inn Collection Group, is seeking a Front of House Supervisor to help create a warm and memorable guest experience. You will be the first smile welcoming guests and play a vital role in guiding and supporting the team on a busy shift.

Working closely with the Assistant Manager, you will help oversee service, resolve issues, and maintain a positive atmosphere. This role offers an opportunity to grow within a respected, award-winning hospitality group.

Responsibilities

• Greeting guests and overseeing service to ensure a warm, memorable guest experience.
• Stepping in to resolve challenges and ensuring smooth operations across shifts.
• Leading with enthusiasm, professionalism, and clear direction to support the team.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.


• Build your future with support from our Lead-Inn development program.


• Take the time you need to rest and recharge; Paid Breaks are on us.


• Enjoy 50% off food at any of our Inns


• Relax with a stay at any of our Inns during January, February, and March for just £1.


• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.


• Experience a spontaneous trip away with £50 on same day bookings


• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!


• 24/7 confidential support is always there when you need it with our Employee Assistance Programme


• Tronc (…that’s tips to me and you)


• Contribute to a company that gives back through our Give-inn back scheme


• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.

You’ll Fit Right Inn

As a Front of House Supervisor, you arenot just the first smile that welcomes guests but a vital part of ensuringtheir experience is warm and memorable from start to finish. Working closelywith the Assistant Manager, you help guide and support the team, creating apositive and lively atmosphere for guests and staff alike.

From greeting guests and overseeingservice to stepping in to resolve challenges and ensuring smooth operations, notwo days are the same. Your enthusiasm, professionalism, and leadership makeour Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles

*Age-related pay rates apply for Under 21s.*