FOH Supervisor

The Wordsworth; Grasmere; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Extra paid holiday on birthday

Lead-Inn development program

Paid breaks to rest and recharge

50% off food at Inns

Stay for £1 in January, February and M

1/3 off room bookings year-round

£50 on same day bookings

15% off bed and breakfast for loved-1s

24/7 confidential Employee Assistance

Give-inn back scheme

Best Pub Employer award

Job summary

Inn Collection Group is opening The Wordsworth Inn in Grasmere and seeks a Front of House Supervisor to welcome guests and drive memorable service from day one.

You will work closely with the Assistant Manager to guide the team, oversee service, and maintain a warm, lively atmosphere that makes guests feel at home. This is a food-led, high-volume operation with ambitious plans in Grasmere.

Responsibilities

• Greet guests warmly and manage front-of-house operations.
• Oversee service flow and resolve issues to ensure smooth shifts.
• Lead and support the Front of House team and communicate with the Assistant Manager.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Wordsworth Inn in Grasmere is preparing to open its doors, and we're looking for enthusiastic individuals to join our team and be part of an exciting new chapter from day one. With 55 bedrooms, 196 internal covers and 148 external covers, this is a substantial, food-led operation with ambitious plans, located in the heart of Grasmere.

Whatever your role, you'll have the opportunity to contribute to creating exceptional guest experiences and help establish The Wordsworth Inn as a destination known for outstanding hospitality.

If you're passionate about delivering great service, enjoy working as part of a team, and want to be involved in an exciting new opening, we'd love to hear from you.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*