FOH Supervisor

The Tynemouth Castle Inn; Tynemouth; In loco; GBP 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday paid holiday

Development program

Paid Breaks

50% off food

£1 January–March stays

1/3 off room bookings

£50 same-day bookings

15% off bed & breakfast for loved ones

Employee Assistance Programme

Give-inn back scheme

Award-winning employer

Descrizione del lavoro

The Tynemouth Castle Inn is seeking a Front of House Supervisor to lead our welcoming team and ensure a warm, memorable guest experience. You’ll work closely with the Assistant Manager to guide staff, oversee service, and maintain a high-energy atmosphere that guests love.

In this role, you’ll greet guests, oversee service, and step in to resolve challenges while ensuring smooth operations. If you thrive in a fast-paced hospitality setting and are passionate about customer service, you’ll fit

Competenze

• Ability to deliver warm, memorable guest experiences in a fast-paced pub environment.
• Proven ability to lead and motivate a team to deliver high service standards.
• Strong communication and problem-solving skills in front-of-house operations.

Mansioni

• Greet guests and oversee front-of-house service.
• Lead and support the team to maintain a positive, lively atmosphere.
• Resolve guest issues promptly and ensure smooth operations across shifts.

Conoscenze

Customer service

Team leadership

Guest interaction

Descrizione del lavoro

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.

You'll Fit Right Inn...

As a Front of House Supervisor, you arenot just the first smile that welcomes guests but a vital part of ensuringtheir experience is warm and memorable from start to finish. Working closelywith the Assistant Manager, you help guide and support the team, creating apositive and lively atmosphere for guests and staff alike.

From greeting guests and overseeingservice to stepping in to resolve challenges and ensuring smooth operations, notwo days are the same. Your enthusiasm, professionalism, and leadership makeour Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environmenthave a passion for customer service are committed to delivering exceptional experienceswe think you’ll fit right inn…

Thisrole allowed Megan to explore a new location. Watch Megans video to learn moreabout our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*