FOH Supervisor

The Inn Collection Group; England; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% food discount at Inns

Stay £1 at Inns (Jan–Mar)

1/3 off room bookings all year

£50 on same-day bookings

15% off bed and breakfast for loved-1s

Employee Assistance Programme

Give-inn back scheme

Award-winning team recognition

Descripción de la vacante

The Wordsworth Inn, Grasmere, part of The Inn Collection Group, is opening its doors and seeking a Front of House Supervisor to join a food-led operation with 55 bedrooms and 196 internal covers. You will be the first warm welcome, guiding the team and ensuring guests enjoy a memorable stay from start to finish.

Working closely with the Assistant Manager, you’ll oversee greeting guests, supervising service, resolving challenges, and maintaining a positive atmosphere that reflects our warm brand.

Formación

• Passionate about delivering great service.
• Enjoys working as part of a team and contributing to a positive guest experience.
• Able to lead and motivate a busy front-of-house team in a fast-paced setting.

Responsabilidades

• Greet guests and oversee service to ensure a warm, memorable guest experience.
• Guide and support the team, stepping in to resolve challenges and ensure smooth operations.
• Help create a lively, welcoming atmosphere for guests and staff alike.

Conocimientos

Customer service

Leadership

Team collaboration

Communication

Descripción del empleo

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Wordsworth Inn in Grasmere is preparing to open its doors, and we're looking for enthusiastic individuals to join our team and be part of an exciting new chapter from day one. With 55 bedrooms, 196 internal covers and 148 external covers, this is a substantial, food-led operation with ambitious plans, located in the heart of Grasmere.

Whatever your role, you'll have the opportunity to contribute to creating exceptional guest experiences and help establish The Wordsworth Inn as a destination known for outstanding hospitality.

If you're passionate about delivering great service, enjoy working as part of a team, and want to be involved in an exciting new opening, we'd love to hear from you.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles

*Age-related pay rates apply for Under 21s.*