FOH Section Lead

Cosmo Preston; Preston; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Staff meals

Career growth opportunities

Training opportunities

Dynamic team environment

Job summary

COSMO Authentic World Kitchen is seeking a Front-of-House Section Lead in Preston to supervise the FOH team and uphold high service standards in a fast-paced dining environment.

The role requires strong leadership, superb communication, and a proactive approach to upselling and guest satisfaction; evening and weekend shifts expected.

Qualifications

• FOH leadership experience and ability to supervise a team.
• Strong customer service orientation with guest-focused approach.
• Excellent communication and organisational skills.

Responsibilities

• Lead and supervise FOH staff to ensure smooth service.
• Provide exceptional guest service and handle inquiries.
• Train and mentor team to uphold service standards.
• Oversee table management, reservations, and seating.
• Coordinate with BOH for seamless operations.
• Upsell menu items, specials, and beverages.
• Resolve guest complaints promptly and effectively.
• Maintain dining area, bar, and service stations cleanliness.
• Ensure compliance with health and hygiene regulations.

Skills

Leadership

Customer service

Communication

Multitasking

Team motivation

POS knowledge

Tools

POS systems

Job description

At COSMO Authentic World Kitchen, we don’t just serve food—we’ve redefined the dining experience. As the pioneers of the world buffet concept, we’ve been setting the standard in global dining since 2003. Recognised as the Best Restaurant in 100 Brands by the Savanta Brand Vue Survey, we’ve grown into a household name across the UK and Ireland, with a legacy built on innovation and excellence.

About the Role

We are looking for a motivated and experienced FOH Section Lead to join our team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.

Key Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH (Back of House) team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

What We’re Looking For

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Knowledge of POS systems and restaurant billing procedures.
• A proactive and problem-solving mindset.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive salary and benefits package.
• Career growth and training opportunities.
• A positive and dynamic team environment.
• Staff meals
• The chance to work with a respected and growing hospitality brand.