FOH Section Lead

Smokin'hot Coventry; Coventry; Presencial; GBP 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff meals

Career growth and training

Team environment

Benefits package

Brand experience

Descripción de la vacante

Smokin’ Hot Buffet & Grill in Coventry is seeking a motivated FOH Section Lead to supervise the front-of-house team and ensure guest experiences meet our standards.

You’ll train staff, manage reservations and seating, coordinate with the BOH, upsell drinks and specials, handle guest inquiries, and uphold health and service norms in a fast-paced setting.

Formación

• Experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Knowledge of POS systems and restaurant billing procedures.
• A proactive and problem-solving mindset.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsabilidades

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

Conocimientos

FOH leadership

Customer service

Communication

Organization

Multitasking

POS systems

Problem solving

Flexibility

Herramientas

POS systems

Descripción del empleo

At Smokin’ Hot Buffet & Grill, we’re not just serving meals; we’re crafting unforgettable dining experiences. Located in the heart of Coventry, we’ve redefined the buffet concept by blending global flavours with a unique twist. Our signature World Grill offers sizzling delights like Peri Peri Chicken, Chicken Malai Tikka, Jerk Chicken Wings, and more, served fresh and hot at your table.

About the Role

We are looking for a motivated and experienced FOH Section Lead to join our team. This role is perfect for someone with strong leadership skills, a passion for customer service, and the ability to manage a fast-paced dining environment. As a FOH Section Lead, you will be responsible for supervising the front-of-house team, ensuring exceptional guest experiences, and maintaining efficient service operations.

Key Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH (Back of House) team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

What We’re Looking For

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Knowledge of POS systems and restaurant billing procedures.
• A proactive and problem-solving mindset.
• Flexibility to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive salary and benefits package.
• Career growth and training opportunities.
• A positive and dynamic team environment.
• Staff meals
• The chance to work with a respected and growing hospitality brand.

Compensation: Competitive salary