FNOL Claims Specialist - Customer Focus

Davies; Hempstalls; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Wellbeing centre

Flexible benefits

25 days holiday

Dress for your day

Descripción de la vacante

Davies is seeking a FNOL Claims Handler to join our Property team in our Stoke office. The role places you at the heart of the customer journey as the first point of contact when a claim arises.

You will handle incoming inquiries by phone, email or claims forms, gather details with careful questioning, and deliver friendly, professional service while guiding customers through the claims process.

Formación

• Customer Service Skills: empathetic communication as the voice of Davies.
• Thriving in fast-paced environments and delivering swift outcomes.
• Attention to detail and proactive attitude.

Responsabilidades

• The Claims Handler (FNOL) will be the first point of contact when a customer needs to make a claim
• You will be responsible for taking accurate and detailed information about new claims which will be reported by telephone, email or by electronic claims forms
• Managing inbound calls and making outbound calls to take information
• Accuracy and excellent questioning techniques a must to get every piece of the claims detail on all claims reported
• Customer focus is key and you will need to show excellent customer service through your friendly, professional and empathetic telephone manor
• You will be responsible for sending out welcome packs to customers detailing the steps of their claim

Descripción del empleo

Davies is seeking a FNOL Claims Handler to join our Property team in our Stoke office. The role places you at the heart of the customer journey as the first point of contact when a claim arises.

You will handle incoming inquiries by phone, email or claims forms, gather details with careful questioning, and deliver friendly, professional service while guiding customers through the claims process.