FNOL Claims Handler – Fast-Paced, Customer-Centric

Davies Group; Stoke-on-Trent; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension

Flexible working

Discounts & wellbeing benefits

Learning & development

Volunteer programmes

Job summary

Davies is seeking a FNOL Claims Handler to join our Stoke-on-Trent team. You will be the first point of contact for customers making claims, gathering accurate details via phone, email or forms, and guiding them through the claim process.

This on-site role offers a 37.5-hour week in a dynamic insurance environment with a focus on customer service excellence and professional communication.

Qualifications

• Customer service skills to be the voice of Davies with empathetic support.
• Ability to thrive in fast-paced environments and handle challenging conversations.
• Attention to detail to capture every claim detail accurately.
• Proactive attitude to drive positive changes in claims handling.
• Adaptability to manage a range of customer scenarios professionally.

Responsibilities

• Take accurate and detailed information about new claims by telephone, email, or forms.
• Manage inbound calls and make outbound calls to collect information.
• Ensure accurate questioning to capture all claim details.
• Provide friendly, professional and empathetic customer service.
• Send out welcome packs detailing the steps of the claim.

Skills

Customer service

Attention to detail

Fast-paced environments

Proactive attitude

Adaptability

Job description

Davies is seeking a FNOL Claims Handler to join our Stoke-on-Trent team. You will be the first point of contact for customers making claims, gathering accurate details via phone, email or forms, and guiding them through the claim process.

This on-site role offers a 37.5-hour week in a dynamic insurance environment with a focus on customer service excellence and professional communication.