Claims Specialist

Ignite Talent Group; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Ignite Talent Group is seeking a FNOL Claims Handler in Manchester to take initial motor claim reports and assess eligibility for credit services. You will manage a caseload by phone, solve problems based on case details, and conduct liability checks to maximise recoverability while minimising risk.

You will input data accurately, prioritise workload to meet KPIs, and serve as the first point of contact for customers and referral partners, while complying with GDPR and FCA rules.

Qualifications

• Must have strong IT literacy and able to use Office programs.
• Experience in handling insurance claims is advantageous.
• Ability to meet monthly and quarterly KPIs.

Responsibilities

• Take new reports of motor claims and assess eligibility for credit services.
• Manage caseload via telephone and prioritise workloads.
• Investigate liability to maximise recoverability while minimising risk.
• Maintain accurate data input and case records.
• Ensure compliance with Treating Customers Fairly, GDPR and FCA requirements.
• Be the first point of contact for customers and referral partners.

Skills

Phone handling

Data entry

Problem solving

Customer service

Risk assessment

Tools

MS Office

Job description

Reporting directly into the FNOL Team Leader the purpose of the FNOL Claims Handler is to take new reports of motor claims from referred clients and assess eligibility for credit services. The FNOL handler makes decisions as to services to offer and to provides a risk assessment to assign the claim to the correct panel member.

The successful candidate will:

• Handle first notification of loss of motor claims
• Effectively manage case load via telephone
• Problem solve and make decisions on services based on individual case details
• Access liability and conduct liability investigations to ensure recoverability of the claim is maximized and business and customer risk is limited.
• Effective prioritization of workload to ensure claims are dealt with effectively and risk is managed
• Be first point of contact for customers and referral partners
• Meet monthly and quarterly KPIs on deployment of services
• To ensure data inputted is accurate and ensure data is maintained on handled cases
• Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
• IT Literate (including all Office programs)