FMCG Commercial Administrator — Data & Customer Ops

Hughes Group; Dungannon; On-site; GBP 26,000 - 38,000; Full time

Job summary

Hughes Group, a long‑standing UK FMCG specialist, seeks a Commercial Administrator to support the Commercial Team with customer accounts, systems, reporting, product information and requirements. You’ll collaborate with Commercial, Production, NPD, Supply Chain, Logistics, Technical and Finance to ensure accurate processing of information and excellent customer service.

Role requires GCSEs in Maths/English, at least 2 years in admin/commercial support, and strong MS Office skills.

Qualifications

• GCSEs in Maths and English are required.
• Minimum of 2 years' experience in an administrative, commercial support, customer service, or office-based role.
• Strong working knowledge of Microsoft Office applications, particularly Excel, Word and Outlook.
• Experience managing records, reports, and administrative processes.
• Experience in a food manufacturing or FMCG environment.
• Experience using ERP, CRM, or customer portal systems.
• Understanding of supply chain, production, or commercial processes.
• Experience producing reports and analysing commercial data.

Responsibilities

• Provide administrative support to the Commercial Team, including reports, presentations, and customer documentation.
• Act as a key point of contact for customer enquiries, delivering excellent customer service.
• Maintain customer portals, databases, and commercial systems, ensuring data accuracy.
• Process product specifications, pricing updates, and customer documentation.
• Liaise with Production, Supply Chain, Technical, NPD, and Finance teams to support customer requirements.
• Assist with new product launches and customer projects, ensuring key deadlines are met.
• Prepare sales, KPI, and commercial reports to support planning and decision-making.
• Coordinate meetings, customer visits, audits, and continuous improvement activities.

Skills

Organisational skills

Attention to detail

Effective communication

Multi-tasking

Customer service mindset

Education

GCSEs in Maths and English

Business Administration/Business Studies qualification

Tools

MS Office (Excel/Word/Outlook)

ERP systems

CRM systems

Customer portals

Job description

Hughes Group, a long‑standing UK FMCG specialist, seeks a Commercial Administrator to support the Commercial Team with customer accounts, systems, reporting, product information and requirements. You’ll collaborate with Commercial, Production, NPD, Supply Chain, Logistics, Technical and Finance to ensure accurate processing of information and excellent customer service.

Role requires GCSEs in Maths/English, at least 2 years in admin/commercial support, and strong MS Office skills.