Commercial Administrator

Hughes Group; Dungannon; On-site; GBP 26,000 - 38,000; Full time

Job summary

Hughes Group, a long‑standing UK FMCG specialist, seeks a Commercial Administrator to support the Commercial Team with customer accounts, systems, reporting, product information and requirements. You’ll collaborate with Commercial, Production, NPD, Supply Chain, Logistics, Technical and Finance to ensure accurate processing of information and excellent customer service.

Role requires GCSEs in Maths/English, at least 2 years in admin/commercial support, and strong MS Office skills.

Qualifications

• GCSEs in Maths and English are required.
• Minimum of 2 years' experience in an administrative, commercial support, customer service, or office-based role.
• Strong working knowledge of Microsoft Office applications, particularly Excel, Word and Outlook.
• Experience managing records, reports, and administrative processes.
• Experience in a food manufacturing or FMCG environment.
• Experience using ERP, CRM, or customer portal systems.
• Understanding of supply chain, production, or commercial processes.
• Experience producing reports and analysing commercial data.

Responsibilities

• Provide administrative support to the Commercial Team, including reports, presentations, and customer documentation.
• Act as a key point of contact for customer enquiries, delivering excellent customer service.
• Maintain customer portals, databases, and commercial systems, ensuring data accuracy.
• Process product specifications, pricing updates, and customer documentation.
• Liaise with Production, Supply Chain, Technical, NPD, and Finance teams to support customer requirements.
• Assist with new product launches and customer projects, ensuring key deadlines are met.
• Prepare sales, KPI, and commercial reports to support planning and decision-making.
• Coordinate meetings, customer visits, audits, and continuous improvement activities.

Skills

Organisational skills

Attention to detail

Effective communication

Multi-tasking

Customer service mindset

Education

GCSEs in Maths and English

Business Administration/Business Studies qualification

Tools

MS Office (Excel/Word/Outlook)

ERP systems

CRM systems

Customer portals

Job description

With over 65 years of experience, Hughes Group is a trusted name in fresh mushrooms and innovative plant-based products across the UK. We work in close partnership with leading retailers and food service providers and are known for our quality, reliability, and customer-first approach.

While we’re proud of our heritage, our focus is firmly on the future. As a growing FMCG business, we’re investing in innovation, sustainability, and–most importantly–our people.

Hours: Monday – Friday / 0830 – 1700 – we are flexible on start and finish times

Salary: Negotiable, dependent on experience

The Role

The Commercial Administrator will provide administrative and operational support to the Commercial Team, ensuring the efficient management of customer accounts, commercial systems, reporting, product information, and customer requirements.

Working closely with internal teams across Commercial, Production, NPD, Supply Chain, Logistics, Technical, and Finance, the role will ensure the accurate processing of commercial information, maintenance of customer systems, and delivery of excellent customer service. The position requires strong organisational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide administrative support to the Commercial Team, including reports, presentations, and customer documentation.
• Act as a key point of contact for customer enquiries, delivering excellent customer service.
• Maintain customer portals, databases, and commercial systems, ensuring data accuracy.
• Process product specifications, pricing updates, and customer documentation.
• Liaise with Production, Supply Chain, Technical, NPD, and Finance teams to support customer requirements.
• Assist with new product launches and customer projects, ensuring key deadlines are met.
• Prepare sales, KPI, and commercial reports to support planning and decision-making.
• Coordinate meetings, customer visits, audits, and continuous improvement activities.
• GCSEs (or equivalent) in Maths and English
• Minimum of 2 years' experience in an administrative, commercial support, customer service, or office-based role.
• Good working knowledge of Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience managing records, reports, and administrative processes.
• Qualification in Business Administration, Business Studies, or a related discipline.
• Experience within a food manufacturing or FMCG environment.
• Experience using ERP, CRM, or customer portal systems.
• Understanding of supply chain, production, or commercial processes.
• Experience producing reports and analysing commercial data