FM Operations Coordinator – Contract & Compliance

Winner Recruitment; Filton; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Quarterly Bonus

Office-based

Full training

Progression within contract team

Job summary

Winner Recruitment is assisting a leading specialist cleaning company to fill a Contracts Coordinator role. You will coordinate scheduled cleaning works, manage work orders, and ensure documentation and compliance are up to date, supporting KPI and SLA reporting.

Based in a hybrid office-based environment, you will liaise with client contacts, site teams and supervisors, handling invoicing readiness and contract administration to keep services running smoothly.

Qualifications

• Experience in a facilities management environment, preferably cleaning.
• Experience coordinating contract operations and services.
• Ability to manage work orders, compliance and documentation.
• Strong liaison skills with clients and operations teams.
• Knowledge of KPIs and SLAs and related reporting.

Responsibilities

• Coordinate and book cleaning works across the contract
• Liaise with the client, site contacts, supervisors and cleaning teams
• Manage and update work orders from instruction through to completion
• Raise and manage Purchase Orders (POs) where required
• Ensure teams have the correct information and documentation to complete works
• Monitor outstanding and upcoming works and follow up where required
• Collect and review completion reports, photographs and supporting documentation
• Maintain accurate contract records and administrative systems
• Monitor compliance documentation, training and site requirements
• Support the Operations Supervisor with KPI and SLA reporting
• Assist with client reporting, audits and general contract administration
• Ensure completed works have the correct documentation and are ready for invoicing
• Escalate operational, staffing or client issues to the Operations Supervisor

Skills

Contract operations

Facilities coordination

Liaising with clients

KPIs and SLAs

POs management

Multi-site coordination

Microsoft Office

Excel

Job management systems

Tools

Microsoft Office

Excel

Job management systems

Job description

Winner Recruitment is assisting a leading specialist cleaning company to fill a Contracts Coordinator role. You will coordinate scheduled cleaning works, manage work orders, and ensure documentation and compliance are up to date, supporting KPI and SLA reporting.

Based in a hybrid office-based environment, you will liaise with client contacts, site teams and supervisors, handling invoicing readiness and contract administration to keep services running smoothly.