Facilities Coordinator

Winner Recruitment; Filton; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Quarterly Bonus

Office-based

Full training

Progression within contract team

Job summary

Winner Recruitment is assisting a leading specialist cleaning company to fill a Contracts Coordinator role. You will coordinate scheduled cleaning works, manage work orders, and ensure documentation and compliance are up to date, supporting KPI and SLA reporting.

Based in a hybrid office-based environment, you will liaise with client contacts, site teams and supervisors, handling invoicing readiness and contract administration to keep services running smoothly.

Qualifications

• Experience in a facilities management environment, preferably cleaning.
• Experience coordinating contract operations and services.
• Ability to manage work orders, compliance and documentation.
• Strong liaison skills with clients and operations teams.
• Knowledge of KPIs and SLAs and related reporting.

Responsibilities

• Coordinate and book cleaning works across the contract
• Liaise with the client, site contacts, supervisors and cleaning teams
• Manage and update work orders from instruction through to completion
• Raise and manage Purchase Orders (POs) where required
• Ensure teams have the correct information and documentation to complete works
• Monitor outstanding and upcoming works and follow up where required
• Collect and review completion reports, photographs and supporting documentation
• Maintain accurate contract records and administrative systems
• Monitor compliance documentation, training and site requirements
• Support the Operations Supervisor with KPI and SLA reporting
• Assist with client reporting, audits and general contract administration
• Ensure completed works have the correct documentation and are ready for invoicing
• Escalate operational, staffing or client issues to the Operations Supervisor

Skills

Contract operations

Facilities coordination

Liaising with clients

KPIs and SLAs

POs management

Multi-site coordination

Microsoft Office

Excel

Job management systems

Tools

Microsoft Office

Excel

Job management systems

Job description

Facilities Coordinator

Salary: £28,000-£32,000 per annum
Location: Office-Based / Hybrid
Employment Type: Full-Time

About the Role

We are recruiting on behalf of a leading specialist cleaning company for aContract Coordinatorto support the day-to-day administration and coordination of a key client contract.

Working closely with theOperations Supervisor, cleaning teams and client, you will be responsible for coordinating scheduled works, managing work orders, maintaining compliance records and ensuring all required documentation is completed accurately and on time.

This is an important support role within the contract team, helping ensure the service is delivered efficiently and in line with agreedKPIs, SLAs and client requirements.

Key Responsibilities

• Coordinate and book cleaning works across the contract
• Liaise with the client, site contacts, supervisors and cleaning teams
• Manage and update work orders from instruction through to completion
• Raise and managePurchase Orders (POs)where required
• Ensure teams have the correct information and documentation to complete works
• Monitor outstanding and upcoming works and follow up where required
• Collect and review completion reports, photographs and supporting documentation
• Maintain accurate contract records and administrative systems
• Monitor compliance documentation, training and site requirements
• Support the Operations Supervisor withKPI and SLA reporting
• Assist with client reporting, audits and general contract administration
• Ensure completed works have the correct documentation and are ready for invoicing
• Escalate operational, staffing or client issues to the Operations Supervisor

Candidate Experience

The ideal candidate will have previous experience in aFacilities Management environment, withcleaning sector experience strongly preferred.

You should ideally have experience in:

• Contract, operations or facilities coordination
• Coordinating cleaning or FM services
• Managing work orders and job schedules
• Working withPurchase Orders (POs)
• Maintaining compliance and contract documentation
• Liaising with clients and operational teams
• MonitoringKPIs and SLAs
• Using Microsoft Office, Excel and job management systems
• Experience supporting asingle FM or cleaning contractis advantageous, particularly within a commercial, industrial or multi-site environment.

We are looking for someone who is:

• Highly organised and detail-focused
• Proactive with strong follow-up skills
• Confident communicating with clients and cleaning teams
• Able to manage multiple priorities and deadlines
• Comfortable working with systems, reports and administration
• Professional and commercially aware
• A reliable support to the Operations Supervisor and contract team

What's on Offer

• £28,000-£30,000 salary,
• Quarterly Bonus - OTE up to £32,000
• Office-based
• Full-time position
• Long-term opportunity with a growing specialist FM business
• Full training on company systems and processes
• Opportunity to progress within the contract and operations team