Area Manager

Hollybank Trustees Ltd; Belfast City District; On-site; GBP 40,000 - 60,000; Full time

Job summary

Hollybank Trustees Ltd in Belfast, UK is seeking an experienced Cleaning Contracts Manager to lead the delivery of cleaning services across multiple client sites, ensuring contract compliance, quality standards, health and safety, and profitability while maintaining strong client relationships.

You will supervise site teams, develop service improvements, manage budgets and rotas, and drive COSHH compliance, reporting to clients and internal stakeholders.

Qualifications

• Experience managing cleaning or facilities management contracts.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Good financial and budget management experience.
• Knowledge of health and safety legislation, including COSHH.
• Ability to plan, organise, and prioritise workloads.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Full driving licence.

Responsibilities

• Manage the day-to-day operation of cleaning contracts.
• Ensure services align with contractual specifications and SLAs.
• Build and maintain strong client relationships and act as primary contact.
• Conduct site inspections and quality audits to maintain high standards.
• Develop corrective action plans where standards are not met.
• Recruit, train, supervise and motivate cleaning supervisors and operatives.
• Prepare staff rotas and ensure adequate staffing for operations.
• Monitor attendance, performance and policy compliance.
• Manage budgets, control labour/material costs, and maintain profitability.
• Order and monitor equipment, chemicals and consumables.
• Ensure COSHH and health and safety compliance.
• Carry out risk assessments and implement controls.
• Investigate incidents and customer complaints with corrective actions.
• Produce performance reports and attend client reviews.
• Identify opportunities for service improvements and growth.
• Ensure environmental and sustainability policies are followed.

Skills

Leadership

People management

Contract management

Client relationship management

Budget management

Health and safety

Planning and organising

Communication

Problem solving

Negotiation

Tools

Microsoft Office

Job description

Location: On site / Belfast, UK
job type: Permanent / Full-time
Sector and subsector: Facilities Management | Cleaner
Salary: Negotiable salary

To manage the delivery of cleaning services across assigned sites, ensuring contractual obligations, quality standards, health and safety requirements, and financial targets are achieved while maintaining excellent client relationships.

Key Responsibilities

• Manage the day-to-day operation of cleaning contracts.
• Ensure all cleaning services are delivered in line with contractual specifications and agreed service levels.
• Build and maintain strong relationships with clients, acting as the primary point of contact.
• Conduct regular site inspections and quality audits to ensure high cleaning standards.
• Develop and implement corrective action plans where standards are not met.
• Recruit, train, supervise, and motivate cleaning supervisors and operatives.
• Prepare staff rotas and ensure adequate staffing levels to meet operational requirements.
• Monitor employee attendance, performance, and compliance with company policies.
• Manage budgets, control labour and material costs, and ensure contracts remain profitable.
• Order and monitor cleaning equipment, chemicals, and consumables.
• Ensure compliance with health and safety legislation, COSHH requirements, and company procedures.
• Carry out risk assessments and ensure appropriate control measures are in place.
• Investigate accidents, incidents, and customer complaints, implementing corrective actions where required.
• Produce regular performance reports and attend client review meetings.
• Identify opportunities for service improvements and contract growth.
• Ensure compliance with environmental and sustainability policies.

Key Performance Indicators (KPIs)

• Achievement of contractual Service Level Agreements (SLAs)
• Client satisfaction scores
• Quality audit results
• Budget and profitability targets
• Staff retention and attendance
• Health and safety compliance
• Response times to client requests and complaints

Person Specification

• Experience managing cleaning or facilities management contracts.
• Strong leadership and people management skills.
• Excellent communication and customer service skills.
• Good financial and budget management experience.
• Knowledge of health and safety legislation, including COSHH.
• Ability to plan, organise, and prioritise workloads.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Full driving licence

Skills and Competencies

• Leadership and team development
• Contract and performance management
• Client relationship management
• Problem-solving and decision-making
• Organisation and time management
• Negotiation and conflict resolution
• Communication and presentation skills

Direct Reports

• Cleaning Operatives

Working Conditions

• Based across multiple client sites.
• Frequent travel between locations.
• Occasional evening or weekend work to meet operational requirements.
• Participation in an on-call rota may be required.