Facilities Coordinator

Project Start Recruitment Solutions; West of England; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Training and development opportunities

Career progression

Hybrid working pattern (3 days office,

1 in 8 out of hours Duty Manager rota

Job summary

FM Helpdesk Coordinator role in the United Kingdom, hybrid pattern (3 days in office, 2 days at home) with a salary of up to £34,000. You will support the day-to-day helpdesk and operations, logging and progressing customer jobs, and liaising with customers, engineers and suppliers.

The position requires strong organisational skills, customer-focused communication, and proficiency with MS Office and CRM systems. Training, development, and career progression are on offer.

Qualifications

• Previous experience in customer service, administration, helpdesk or a similar role is desirable.
• Strong organisational and administrative skills.
• Good written and verbal communication.
• Confident dealing with customers, engineers and suppliers.
• Good attention to detail.
• Comfortable using Microsoft Office / 365.
• CRM or job management experience is beneficial.
• Able to manage multiple tasks and deadlines.
• Proactive attitude with a willingness to learn.
• Previous FM experience is desirable but not essential.

Responsibilities

• Act as a first point of contact for customers by phone and email.
• Log, coordinate and allocate reactive jobs to engineers.
• Arrange engineer and subcontractor attendance.
• Keep customers updated on job progress.
• Maintain CRM and job management systems.
• Raise purchase orders.
• Obtain supplier quotations.
• Assist with customer quotations and estimates.
• Prepare customer documents, reports and job information.
• Provide administrative support to the sales team.
• Assist with sales enquiries and maintaining customer records.
• Support procurement/tender portals and basic business research.
• Assist with LinkedIn and digital sales activity.
• Support the wider operations team as required.

Skills

Customer service

Organisational skills

Communication

Microsoft Office 365

CRM experience

Attention to detail

Multitasking

Willingness to learn

Tools

CRM software

Job management software

Job description

FM HELPDESK COORDINATORSalary: Up to £34,000Employment: Full Time, PermanentHours: Monday–Friday, 8am–5pmWorking Pattern: Hybrid – 3 days office / 2 days homeOut of Hours: 1 in 8 Duty Manager rota

Our client is an established and growing business within the facilities management and building services sector.

Due to continued growth, they are looking for a Helpdesk / Operations Administrator to support the day to day running of the helpdesk and operations team.

JOB PURPOSE

To provide day to day helpdesk and administrative support, ensuring customer jobs are logged, allocated and progressed efficiently.

You will liaise with customers, engineers, suppliers and subcontractors while keeping job records and customer documentation accurate and up to date.

JOB RESPONSIBILITIES

• Act as a first point of contact for customers by phone and email.
• Log, coordinate and allocate reactive jobs to engineers.
• Arrange engineer and subcontractor attendance.
• Keep customers updated on job progress.
• Maintain CRM and job management systems.
• Raise purchase orders.
• Obtain supplier quotations.
• Assist with customer quotations and estimates.
• Prepare customer documents, reports and job information.
• Provide administrative support to the sales team.
• Assist with sales enquiries and maintaining customer records.
• Support procurement/tender portals and basic business research.
• Assist with LinkedIn and digital sales activity.
• Support the wider operations team as required.
• Provide out of hours Duty Manager support on a 1 in 8 rota following training.

SKILLS & EXPERIENCE

• Previous experience in customer service, administration, helpdesk or a similar role is desirable.
• Strong organisational and administrative skills.
• Good written and verbal communication.
• Confident dealing with customers, engineers and suppliers.
• Good attention to detail.
• Comfortable using Microsoft Office / 365.
• CRM or job management experience is beneficial.
• Able to manage multiple tasks and deadlines.
• Proactive attitude with a willingness to learn.
• Previous FM experience is desirable but not essential.

SALARY & BENEFITS

• Up to £34,000 salary.
• 40 hours per week, Monday–Friday.
• Hybrid working – 3 days office / 2 days home.
• Training and development opportunities.
• Career progression.
• Varied role across helpdesk, operations and sales support.
• 1 in 8 out of hours Duty Manager rota.