Facilities Helpdesk Administrator

CBW Staffing Solutions Ltd; Romford; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

CBW Staffing Solutions Ltd is seeking a Facilities Helpdesk Administrator for an office-based role in Hornchurch, Essex. You will support day-to-day facilities operations, handle calls, manage the helpdesk inbox, and coordinate maintenance with engineers.

Working hours are 08:30 to 17:00, Monday to Friday, with a permanent contract and a salary up to £30,000 per annum. The successful candidate will have CAFM experience, strong IT skills, and excellent organisational abilities.

Qualifications

• Previous Helpdesk experience within Facilities Management/Construction.
• Strong IT skills including Microsoft Office.
• Experience with CAFM systems and data entry.
• Good communication and organisational abilities.

Responsibilities

• Handling incoming and outgoing calls to support the facilities function in a professional manner.
• Managing and maintaining the FM Helpdesk inbox.
• Scheduling reactive maintenance call-outs and prioritising urgent requests.
• Reviewing jobs logged and allocating tasks to Engineers.
• Raising and processing purchase orders and supporting invoice administration.
• Issuing and closing PPM and reactive maintenance visits.
• Inputting data within the CAFM system and assigning tasks via CAFM.
• Raising corrective maintenance tasks following completed PPM visits.
• Supporting Office and Contract Managers with admin duties.
• Responding to queries from engineers, clients, and management.
• Organising daily workload to meet SLAs.

Skills

Helpdesk

CAFM systems

Microsoft Office

Communication

Organisational skills

Tools

Concept CAFM

Job description

Facilities Helpdesk Administrator – FM Provider – Hornchurch- Essex– Up to £30,000 per annum

Are you an experienced FM Administrator looking for your next opportunity?

Do you want to expand your experience within a growing Facilities Management environment?

This is an excellent opportunity to join an established FM provider based in Hornchurch, Essex

on a Permanent basis. You will be part of a busy, fast-paced team supporting day-to-day facilities operations, where your organisational skills and attention to detail will be highly valued.

Hours of Work / Details:

• 08:30am – 17:00pm
• Monday to Friday (Office Based)
• Up to £30,000 per annum
• Permanent role

Key Responsibilities:

• Handling incoming and outgoing calls to support the facilities function in a professional manner
• Managing and maintaining the FM Helpdesk inbox
• Scheduling reactive maintenance call-outs and prioritising urgent requests
• Reviewing jobs logged throughout the day and allocating tasks to Engineers accordingly
• Raising and processing purchase orders and supporting invoice administration
• Issuing and closing both planned preventative maintenance (PPM) and reactive maintenance visits
• Accurately inputting and updating data within the CAFM system
• Assigning tasks via CAFM (Concept or similar system)
• Raising corrective maintenance tasks following completed PPM visits
• Supporting Office and Contract Managers with general administrative duties
• Responding to queries from engineers, clients, and management
• Organising daily workload to ensure service level agreements are met

Requirements:

• Previous Helpdesk experience within Facilities Management/Construction
• Strong general administrative background
• Working knowledge of CAFM systems (Concept or similar)
• Confident IT skills including Microsoft Office
• Strong communication and organisational skills

We look forward to hearing from you