FM Helpdesk Operator - Flexible, Permanent Contract

Pinnacle Group Limited; Morley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking an experienced FM Helpdesk Operator to deliver first-class customer service by taking and logging calls, managing data, and supporting the FM Helpdesk Administrator in our Morley office. You will join our Total FM Team in Morley, Leeds LS27, working Monday to Friday 8am–4.30pm.

The role focuses on handling inquiries, logging work orders, coordinating with contractors, and keeping SharePoint up to date.

Qualifications

• Demonstrate a track record as an FM Helpdesk Operator with commitment to customer service.
• Excellent organisation skills and attention to detail are required, along with decision-making and problem-solving.
• Experienced in the operation of a software package, i.e. Evolution
• Conversant in Excel, Word and PowerPoint
• Self-motivating and able to work on own initiative

Responsibilities

• Answering the FM helpdesk and dealing with general enquiries and logging calls/jobs on the database utilising FM helpdesk software
• Taking ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times
• Allocating work orders to internal/ external contractors, ensuring that all tasks are completed in line with the allocated response times.
• Tracking job progress against rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and close out, including requesting extensions where applicable.
• Keeping SharePoint up to date with information relating to the contracts and new assets

Skills

FM Helpdesk

Organisational skills

Evolution

Excel

PowerPoint

Self-motivated

Tools

Evolution

Job description

Pinnacle Group is seeking an experienced FM Helpdesk Operator to deliver first-class customer service by taking and logging calls, managing data, and supporting the FM Helpdesk Administrator in our Morley office. You will join our Total FM Team in Morley, Leeds LS27, working Monday to Friday 8am–4.30pm.

The role focuses on handling inquiries, logging work orders, coordinating with contractors, and keeping SharePoint up to date.