Support Services Team Leader

NHS Property Services Ltd; Manchester; On-site; GBP 26,000 - 31,000; Part time

Benefits offered by this job

27 days annual leave + 8 bank holidays

Smarter Working Policy

Training and development opportunities

SMART Pension up to 6%

Flexible benefits

Colleague Assistance Programme

Job summary

NHS Property Services is seeking a Support Services Team Leader for Manchester—Burnage Health Centre. This mobile role leads and supports Soft FM teams across multiple sites, delivering quality audits and strong stakeholder relationships. DBS checks and driving licence are required; company van provided.

The role offers a 25-hour week, with a salary of £28,393 per annum pro rata for part time, and a focus on safe, efficient service delivery across sites in the Wythenshawe area.

Qualifications

• Experience supervising frontline teams, ideally in Soft FM or healthcare.
• Strong customer service and administrative skills.
• Knowledge of Health & Safety requirements.
• Experience with frontline Soft FM services (cleaning, catering, floor care) is a plus.

Responsibilities

• Independently plan and manage time across multiple properties and sites.
• Supervise, support and motivate frontline Soft FM colleagues.
• Plan workloads, manage rotas, and ensure high service standards.
• Build and maintain positive relationships with customers and stakeholders.
• Manage recruitment, onboarding, and performance reviews for your team.
• Complete administrative tasks including timesheets, stock orders, audits, and compliance checks.
• Monitor team performance and identify opportunities for improvement.
• Ensure work is completed safely and in line with company standards.

Skills

Team supervision

Customer service

Health & Safety knowledge

Administrative skills

Job description

At NHS Property Services, we believe our people are our greatest asset. That's why we're committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.

We are looking for a Support Services Team Leader to join our team based at Manchester - Burnage Health Centre. This is a highly visible, customer-facing role where you will lead and support frontline Soft FM teams, conduct quality audits, build strong stakeholder relationships and ensure excellent service delivery across your area.

About the role

• Location: This is a mobile role, with Burnage Health Centre as the primary base location. You will lead and support frontline Soft FM services across a number of sites within the Wythenshawe area, including Burnage Health Centre, Withington, Baguley, and Northern Moor. Regular travel between sites will be required to provide operational support, quality audits, and service oversight.
• Salary: £28,393 per annum/ pro rata for part time
• Shift Pattern: Monday to Friday, 6am - 11am. As a hands-on Team Leader, you may occasionally provide operational cover where no other cover is available.
• Working hours: 25 hours per week
• DBS check will be conducted and training will be provided
• A full manual driving licence is required as a company van will be provided

What You'll be doing

• Independently plan and manage your time across multiple properties, prioritising operational demands while providing visible, hands-on support to colleagues and customers.
• Supervise, support and motivate frontline Soft FM colleagues across multiple sites
• Plan and allocate workloads, manage rotas, and ensure high standards of service delivery
• Build and maintain positive relationships with customers, responding to operational needs
• Manage recruitment, onboarding, training, and performance reviews for your team
• Complete administrative tasks, including timesheets, stock ordering, audits, and compliance checks
• Monitor team performance and identify opportunities for continuous improvement
• Ensure work is completed safely, efficiently, and in line with company standards

What We're Looking For

• Previous experience managing or supervising a frontline teams, ideally within Soft FM or a healthcare environment
• Strong customer service and administrative skills
• Knowledge of Health & Safety requirements
• Knowledge or experience of frontline Soft FM services, such as cleaning, catering or floor care

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

At NHS Property Services, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know — we're here to help.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.