Hard FM Service Manager

Rydon Group Holdings Ltd; Woodford; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Car allowance

25 days holiday

Pension scheme

Health plan

EAP service

Wellbeing support

Employee discounts

Private medical benefits

Training & progression

Referral scheme

Job summary

Rydon Group Holdings Ltd is recruiting a Hard FM Service Manager to lead a NHS repairs and maintenance team across the South West. You will manage directly employed maintenance operatives delivering reactive repairs and planned preventive maintenance across hospital sites, ensuring SLA/KPI targets are met.

Based from Bristol to Salisbury and Swindon, you will ensure statutory compliance, manage subcontracted services where needed, and drive continual improvements in service delivery and cost

Qualifications

• Experience in facilities management, supporting reactive and hard FM.
• NHS client experience preferred.
• Strong influencing, communication and relationship skills.
• Knowledge of M&E building services maintenance and Health & Safety procedures.

Responsibilities

• Lead a team of directly employed maintenance operatives to deliver reactive repairs and planned preventative maintenance across hospital sites.
• Ensure compliance with current legislation and local codes of practice to protect health and safety in a live hospital environment.
• Coordinate subcontracted planned and reactive works to meet quality, time and cost targets.
• Report to the contract manager and drive improvements to the long-term contract strategy for productivity and cost efficiency.

Job description

We are currently seeking a Hard FM Service Manager to join our our South West based NHS repairs and maintenance team. This role is responsible for managing a team of directly employed skilled trade operatives across reactive repairs and planned, preventative maintenance.

Rydon has established a strong reputation for the quality within our maintenance division with a particular focus on NHS Hard Facilities Management - consisting of responsive repairs as well as planned/preventative maintenance. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs, small works and minor capital projects basis. We provide maintenance services to acute (hospital's), mental health trusts, ambulance and primary care trusts.

Job Purpose

As Service Manager you will manage a team of directly employed maintenance operatives to ensure the delivery of reactive repairs and planned preventative maintenance across a number of hospital/healthcare sites. The patch covers an area from Bristol to Salisbury and Swindon. You will be working to ensure that reactive calls and PPMs are responded to in order to ensure smooth and efficient running of the day to day operations to meet SLA and KPI targets.

You will take responsibility for the day-to-day management of the delivery of hard FM services, ensuring statutory compliance with current legislation and local codes of practice to protect the health and safety of others in a working/live hospital environment. Where it is not possible for works to be completed in house you will also manage the specialist planned and reactive sub-contracted services ensuring that all works are completed to the required quality and that HSQ&E obligations are met.

Reporting to the contract manager you will help to deliver ongoing improvements and recommendations to the long term contract strategy to maximise productivity and quality whilst ensuring cost efficiencies are achieved and potential risks are identified and mitigated.

What we can offer you;

• Salary £40 - 45k
• Car allowance of £4,872
• 25 days holiday, which can be increased to 30 days with our holiday purchase scheme.
• Pension Scheme: 4.5% contributory.
• Health Cash Plan: helping you spread the cost of essential healthcare
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Wellbeing and mental health champions readily available at work.
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
• Full training, ongoing coaching and support
• Opportunities for you to progress your career within the business

Experience Required

The preferred candidate will have previous experience working for a facilities management company supporting reactive and hard FM. You could be an experienced Supervisor looking to progress or have previous service management experience. This experience will ideally have been gained supporting NHS clients however, candidates with good commercial experience that can be translated to the NHS will also be considered.

The successful candidate will have strong influencing, communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have a knowledge of M&E building services maintenance and Health & Safety procedures in daily site operation.

Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills are essential (Microsoft Office Packages such as Word, Outlook and Excel).

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.