Hybrid FM Helpdesk Advisor (12-month FTC)

NHS Property Services Ltd; Stockport; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

27 days annual leave + 8 days bank holiday

Flexible working policy

Training and development opportunities

SMART Pension contribution up to 6%

NHS retail discounts

Cycle to Work Scheme

Colleague Assistance Programme

Job summary

NHS Property Services Ltd in Stockport is seeking an FM Helpdesk Advisor for a 12-month FTC to provide critical support for facilities issues. You will be the first point of contact for NHSPS colleagues, handling requests, prioritising service issues, and collaborating with various teams to ensure swift resolutions. The position offers a hybrid work model with a supportive team environment and opportunities for professional development, including competitive leave and pension contributions.

Qualifications

• Proven experience in customer service with a passion for helping people.
• Strong organisation and time management skills to stay on top of a busy workload.
• Excellent communication skills and a proactive approach to following up on queries.
• Great attention to detail and ability to prioritise tasks effectively.

Responsibilities

• Handle calls, emails, and requests from NHSPS colleagues needing support.
• Log and triage service requests, ensuring prioritisation and correct routing.
• Monitor job progress and ensure service level agreements are met.
• Collaborate with engineers on job follow-ups and resolution.
• Provide updates to customers and manage workload effectively.

Skills

Customer service experience

Organisation skills

Time management

Communication skills

Attention to detail

Job description

NHS Property Services Ltd in Stockport is seeking an FM Helpdesk Advisor for a 12-month FTC to provide critical support for facilities issues. You will be the first point of contact for NHSPS colleagues, handling requests, prioritising service issues, and collaborating with various teams to ensure swift resolutions. The position offers a hybrid work model with a supportive team environment and opportunities for professional development, including competitive leave and pension contributions.