FM Contract Manager: Lead Operations & Compliance

CBRE Group, Inc.; East Midlands; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Manager to oversee FM operations across the East Midlands. You will manage contract performance, ensure SLAs and compliance, and lead Engineering and Operational teams to deliver excellent service.

The role emphasizes stakeholder relations, financial prudence, and continuous improvement, with a focus on safety and policy adherence within CBRE practices.

Qualifications

• Experience in Hard Services FM and managing both direct delivery and subcontractors.
• Strong leadership and ability to motivate and direct a team.
• Excellent written and verbal communication with a solid Health & Safety understanding.
• Proficiency with Microsoft Office and good organisational skills.
• Ability to prioritise, work under pressure, and meet deadlines.

Responsibilities

• Oversee contract performance, ensuring SLAs, compliance, and efficient operations.
• Lead Engineering and Operational teams, including performance, training, and CBRE procedures.
• Build and maintain relationships with clients, stakeholders, and CBRE management, with reporting and issue resolution.
• Manage financial plans, focusing on revenue, profit, and cost reduction while upholding quality and policy.
• Identify continuous improvements; implement control systems to meet contractual commitments and safe working environment.
• Deliver clear communication through multiple channels and drive ongoing site/system staff development.

Skills

Facilities Management Experience

Leadership & Team Management

Communication & H&S

Technical Proficiency

Performance Under Pressure

MS Office Proficiency

Tools

Microsoft Office Suite

Job description

CBRE Group, Inc. is seeking a Contract Manager to oversee FM operations across the East Midlands. You will manage contract performance, ensure SLAs and compliance, and lead Engineering and Operational teams to deliver excellent service.

The role emphasizes stakeholder relations, financial prudence, and continuous improvement, with a focus on safety and policy adherence within CBRE practices.