FM Contract Administrator

Confidential; East Midlands; On-site; GBP 17,000 - 22,000; Full time

Job summary

Confidential in Hucknall is seeking an FM Contract Administrator/Scheduler for a 3-month temp-to-perm role. The role handles incoming calls, workforce planning and reactive maintenance, reporting to Contract Managers.

Experience in customer-facing roles, strong communication, ability to multitask, and familiarity with Maximo and CAFM systems preferred. 8am-5pm, on-site, 14.00ph.

Qualifications

• Previous experience in a customer facing role.
• Excellent communication skills and ability to work well as part of a team.
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly.
• Experience of working in financial performance penalties.

Responsibilities

• Scheduling work across the stated contract.
• Reacting to emergencies raised by the client and overseeing engineer's attendance.
• Plan efficiencies of location and response time improvements.
• Schedule PPMs / WAFs to Subcontractors.
• Taking ownership of workload daily.
• Diagnose technical abilities and fault reported to determine "P" code is correctly applied.
• Handling customer complaints or queries via telephone, email or letter.
• Manage completion of PPMs on Maximo.
• Manage completion of reactive tasks on Maximo.
• Control and issue engineer's uniform.
• Production of monthly performance report.
• Management of Contract performance schedule.
• Chasing subcontractors' reports/schedules.
• To achieve the teams agreed performance targets and ensure that SLA's are met

Skills

Customer service

Communication

Teamwork

Multitasking

Decision making

Tools

MS Office

CAFM Systems

Maximo

Job description

Role: FM Contract Administrator
Location: Hucknall
Salary: 14.00ph PAY

Hours: 8am - 5pm Monday to Friday
Duration: 3 months Temp to Perm

MAIN PURPOSE OF FM SCHEDULER:
The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM SCHEDULER DUTIES & RESPONSIBILITIES:

• Scheduling work across the stated contract
• Reacting to emergencies raised by the client and overseeing engineer's attendance
• Plan efficiencies of location and response time improvements
• Schedule PPM's / WAF's to Subcontractors.
• Taking ownership of workload daily
• Diagnose technical abilities and fault reported to determine "P" code is correctly applied.
• Handling customer complaints or queries via telephone, email or letter.
• Manage completion of PPM's on Maximo.
• Manage completion of reactive tasks on Maximo.
• Control and issue engineer's uniform.
• Production of monthly performance report.
• Management of Contract performance schedule.
• Chasing subcontractors' reports/schedules
• To achieve the teams agreed performance targets and ensure that SLA's are met

FM SCHEDULER SKILLS & KNOWLEDGE:

IT Knowledge:

• MS Office
• CAFM Systems

ESSENTIAL FM SCHEDULER EXPERIENCE:

• Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
• Excellent communication skills and ability to work well as part of a team
• Ability to work in a fast-paced environment, multitask and make effective decisions quickly
• Experience of working in financial performance penalties

This PFI contract has responsibility for schools and healthcare sites

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