Contracts Manager

Fusion People Ltd; Hemel Hempstead; On-site; GBP 68,000 - 83,000; Full time

Job summary

Fusion People are seeking an experienced Contracts Manager to oversee maintenance and facilities management across a dedicated client portfolio in Bristol. You will manage reactive, quoted, and planned works, ensuring service delivery, profitability, and compliance with SLAs.

As the main client liaison, you will coordinate labour and subcontractors, conduct site surveys, prepare quotations, and ensure all contractual obligations are met while maintaining high levels of customer satisfaction and

Qualifications

• Experience in facilities management or FM-related field.
• Proven contract management and service delivery capabilities.
• Strong client communication and relationship-building skills.
• Experience producing quotations and cost estimates.
• Good organisation and time-management abilities.
• Commercial awareness and profitability focus.

Responsibilities

• Coordinate labour, subcontractors, and materials for maintenance works.
• Act as primary liaison between clients, help desk, and operations.
• Conduct site surveys and define project scope.
• Prepare accurate, competitive quotations for works.
• Monitor delivery to meet SLAs and regulatory requirements.
• Attend client meetings and report progress and costs.
• Address client queries promptly and professionally.
• Develop and manage PPM schedules across sites.
• Maintain records and compliance documentation.
• Produce operational reports for senior management.
• Participate in on-call rota and other duties as needed

Skills

FM experience

Contract mgmt

Client liaison

Quotations

Organisational skills

Commercial awareness

Independent working

Tools

MS Office

Job description

Job Title: Contracts Manager
Location: Bristol
Salary: Up to 75,000 DOE

Job Summary: Fusion People are seeking an experienced and proactive Contracts Manager to oversee the delivery of maintenance and facilities management services across a dedicated client portfolio. The successful candidate will be responsible for managing reactive, quoted, and planned works, ensuring exceptional service delivery while maintaining profitability, compliance, and client satisfaction.

As the primary point of contact for your assigned client, you will build strong working relationships, coordinate labour and subcontractors, conduct site surveys, prepare quotations, and ensure all contractual obligations and service level agreements (SLAs) are consistently achieved.

Key Responsibilities

• Coordinate labour, subcontractors, and material procurement for reactive, quoted, and planned maintenance works
• Act as the day-to-day liaison between clients, the help desk team, and operational staff to ensure the efficient delivery of services
• Conduct site surveys for both prospective and completed works, identifying client requirements and project scope
• Prepare and submit accurate, competitive, and profitable quotations for remedial and additional works
• Monitor service delivery to ensure compliance with contractual requirements, industry regulations, and agreed SLAs
• Attend client meetings to provide updates on project progress, discuss reactive works, and review costs and performance
• Investigate and resolve client queries or complaints promptly and professionally
• Develop and manage Planned Preventative Maintenance (PPM) schedules across multiple sites, ensuring all services are completed within agreed time frames
• Maintain accurate records and ensure all documentation and compliance paperwork is up to date
• Produce operational reports and updates as required by senior management
• Participate in the out-of-hours Contracts Manager on-call rota
• Undertake any additional duties required by management to support business objectives

Skills & Experience

• Previous experience within the Facilities Management (FM) sector or a related industry
• Strong understanding of maintenance operations, service delivery, and contract management
• Excellent communication and relationship-building skills, with the ability to interact confidently at all levels
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook
• Experience producing professional quotations, cost estimates, and reports
• Strong organisational and time-management skills with the ability to prioritise workloads and meet deadlines
• Commercial awareness with the ability to balance competitive pricing and profitability
• Ability to work independently while contributing effectively as part of a wider team

Desirable

• Experience managing multiple sites and client contracts
• Knowledge of compliance requirements and service level agreement management
• Proven ability to identify efficiencies and cost-saving opportunities without compromising service quality

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.