Head Housekeeper – Lead Luxury Hotel Operations & Training

Mandarin Oriental Group; City of Westminster; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

MOstay program

Health & Colleague Wellness

Discounts with retailers

Free meals on duty

Length of Service entitlements

Job summary

Mandarin Oriental Hyde Park, London, is seeking a Head Housekeeper to lead the Housekeeping team and ensure the highest standards of guest service. You will oversee day-to-day operations on guest floors, maintaining luxury service across all areas.

Responsibilities include rota planning, cost management, staff development, and rigorous inspections to exceed guest expectations. The role requires flexibility across morning, evening, and night shifts, 39 hours per week, Monday to Sunday.

Qualifications

• Proven experience in rooms division leadership role within a luxury, ideally five-star, hotel environment.
• Strong people-leadership skills, with the ability to motivate, train, and develop a diverse team while maintaining a calm, professional approach under pressure.
• Exceptional organisational skills and attention to detail, with a track record of managing large-scale operations to the highest standards.
• Solid operational competence, including experience in inventory control, cost management, and effective use of housekeeping systems and technology.
• Excellent communication skills and a flexible, hands-on approach, able to collaborate across departments and adapt to business needs.

Responsibilities

• Oversee the day-to-day Housekeeping operation on the guest floors, ensuring smooth, efficient, and high-quality service delivery.
• Support Senior Housekeeping Management with key administrative duties, including rota preparation, raising purchase orders, and managing departmental costs.
• Uphold Mandarin Oriental’s quality standards, ensuring they are fully implemented, consistently maintained, and evident in every aspect of housekeeping operations.
• Drive on-the-job training and development initiatives, identifying learning needs, delivering coaching, and ensuring all colleagues adhere to established standards and procedures to provide an elevated guest experience.
• Drive effective people management, supporting recruitment initiatives, colleague reviews, and ongoing performance management.
• Ensure exceptional guest service at all times by monitoring quality levels, completing regular inspections, and consistently meeting and exceeding guest expectations.

Skills

Rooms division leadership

People leadership

Organisational skills

Communication skills

Flexibility

Job description

Mandarin Oriental Hyde Park, London, is seeking a Head Housekeeper to lead the Housekeeping team and ensure the highest standards of guest service. You will oversee day-to-day operations on guest floors, maintaining luxury service across all areas.

Responsibilities include rota planning, cost management, staff development, and rigorous inspections to exceed guest expectations. The role requires flexibility across morning, evening, and night shifts, 39 hours per week, Monday to Sunday.