Floor Supervisor

Maki & Ramen; Sheffield; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Tips

Job summary

Maki & Ramen is seeking an experienced Floor Supervisor to lead front-of-house operations in our vibrant restaurant environment. You will supervise service, mentor staff, and uphold exceptional hospitality during busy periods.

Join a Japanese-inspired dining concept known for fresh sushi, ramen, and warm hospitality, with a competitive salary and tips. The role involves 40-45 hours weekly and negotiable scheduling, offering a leadership path in a dynamic team.

Qualifications

• Previous experience in a supervisory or senior front-of-house role within hospitality.
• Strong communication, leadership, and organisational skills.
• Ability to work efficiently in a fast-paced restaurant environment.
• A positive, proactive attitude with a passion for customer service.
• Flexibility to work evenings, weekends, and busy service periods.

Responsibilities

• Support the day-to-day running of front-of-house service, ensuring smooth and efficient operations.
• Lead, motivate, and guide the team during service to maintain high hospitality standards.
• Deliver excellent customer service and handle guest feedback or concerns professionally.
• Ensure cleanliness, organisation, and presentation standards are consistently maintained.
• Assist with staff training, onboarding, and ongoing development.
• Coordinate closely with the kitchen team to ensure seamless service flow.
• Help monitor stock levels, team performance, and operational procedures.
• Ensure compliance with company policies, health & safety, and food hygiene standards.

Skills

Supervisory experience

Leadership

Front-of-house management

Communication

Organisational skills

Customer service

Job description

Pay Rate: £13 - £13.50 (typical earnings up to £16 p/h with tips)

Hours/Schedule: 40-45 per week (hours are negotiable)

Role: Floor Supervisor

Commencement Date: ASAP

Be part of something new - join Maki & Ramen

We're Maki & Ramen - a vibrant Japanese-inspired dining concept known for fresh sushi, flavourful ramen, and warm, welcoming hospitality. With a focus on quality ingredients, great service, and a relaxed but energetic atmosphere, we aim to create a memorable experience for every guest.

Maki & Ramen is looking for an experienced and motivated Floor Supervisor to support the management team in leading front-of-house operations. This is a great opportunity to take on a leadership role, help maintain excellent service standards, and contribute to a positive team culture in a busy, fast-paced restaurant environment.

If you're passionate about hospitality, thrive under pressure, and enjoy leading a team to deliver outstanding guest experiences, we'd love to hear from you.

Key responsibilities:

• Support the day-to-day running of front-of-house service, ensuring smooth and efficient operations.
• Lead, motivate, and guide the team during service to maintain high hospitality standards.
• Deliver excellent customer service and handle guest feedback or concerns professionally.
• Ensure cleanliness, organisation, and presentation standards are consistently maintained.
• Assist with staff training, onboarding, and ongoing development.
• Coordinate closely with the kitchen team to ensure seamless service flow.
• Help monitor stock levels, team performance, and operational procedures.
• Ensure compliance with company policies, health & safety, and food hygiene standards.

Skills & Qualifications:

• Previous experience in a supervisory or senior front-of-house role within hospitality.
• Strong communication, leadership, and organisational skills.
• Ability to work efficiently in a fast-paced restaurant environment.
• A positive, proactive attitude with a passion for customer service.
• Flexibility to work evenings, weekends, and busy service periods.

As part of our team, you will receive a motivated and friendly working environment, delicious team meals and a competitive salary + tips.