Floor Supervisor - W1D 5ND

Maki & Ramen; City of Westminster; In loco; GBP 18.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Delicious team meals

Competitive salary + tips

Descrizione del lavoro

Maki Nori in City of Westminster, London, is recruiting a Floor Supervisor to lead the Front of House team and ensure our guests receive a polished, premium experience during busy service hours.

You will be hands-on during service, coach staff, and contribute to smooth coordination between FOH, kitchen and bar while upholding our upscale hospitality standards.

Competenze

• Previous supervisory or strong senior FOH experience in a quality-led restaurant.
• Excellent food, beverage and customer service knowledge.
• Confident communicating menu knowledge and recommending/upselling dishes.
• Strong leadership and team coaching skills.
• Good understanding of stock control, rotas and restaurant operations.
• Polished, organised and calm under pressure.
• A genuine interest in Japanese cuisine and premium hospitality.

Mansioni

• Lead the FOH team during service, maintaining Maki Nori’s refined service standards.
• Build strong knowledge of the menu, premium ingredients and drinks to confidently guide guests.
• Coach the team on menu knowledge, recommendations and natural upselling.
• Lead pre-shift briefings and support smooth coordination between FOH, kitchen and bar.
• Handle guest feedback professionally and maintain a high standard of customer service.
• Support management with rotas, stock control, team organisation and daily operations.
• Train and develop FOH team members and support overall restaurant performance.

Conoscenze

FOH supervision

Leadership

Customer service

Upselling

Team coaching

Descrizione del lavoro

Pay Rate: £13 - £13.50 (typical earnings up to £16 p/h with tips)

Hours/Schedule: 40-45 per week (hours are negotiable)

Role: Floor Supervisor

Commencement Date: ASAP

Welcome to Maki Nori!

We’re looking for an experienced and confident Floor Supervisor to help lead the Front of House team at Maki Nori.

You’ll be hands-on during service, supporting the team, maintaining our high service standards, and ensuring every guest receives the warm, polished experience expected of our upscale concept.

If you’re a natural leader with strong restaurant experience and a passion for great hospitality, we’d love to hear from you.

Key responsibilities:

• Lead the FOH team during service, maintaining Maki Nori’s refined service standards
• Build strong knowledge of the menu, premium ingredients and drinks to confidently guide guests
• Coach the team on menu knowledge, recommendations and natural upselling
• Lead pre-shift briefings and support smooth coordination between FOH, kitchen and bar
• Handle guest feedback professionally and maintain a high standard of customer service
• Support management with rotas, stock control, team organisation and daily operations
• Train and develop FOH team members and support overall restaurant performance

Skills & Qualifications:

• Previous supervisory or strong senior FOH experience in a quality-led restaurant
• Excellent food, beverage and customer service knowledge
• Confident communicating menu knowledge and recommending/upselling dishes
• Strong leadership and team coaching skills
• Good understanding of stock control, rotas and restaurant operations
• Polished, organised and calm under pressure
• A genuine interest in Japanese cuisine and premium hospitality

As part of our team, you will receive a motivated and friendly working environment, delicious team meals and a competitive salary + tips.