Floor Supervisor

HC Facility Management Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hotel support services is seeking a dedicated Floor Supervisor to oversee housekeeping operations. In this dynamic role, you will lead a team to maintain high standards of cleanliness and guest satisfaction. Your responsibilities will include organizing staff schedules, ensuring compliance with health and safety policies, and providing ongoing training to team members. This position offers a permanent contract with flexible hours and a comprehensive benefits package, including career progression opportunities. Join a forward-thinking company that values its employees and strives for excellence in service delivery.

Benefits

Up to 28 days paid holidays

Flexible working hours

Free Lunch on duty

Full on-site training

Salary Finance with exclusive rates

Career progression opportunities

Automatic Enrolment into a workplace pension

Recognition, incentives and awards

Qualifications

• Prior supervisory experience in hospitality, specifically in housekeeping.
• Strong knowledge of housekeeping operations and team coordination skills.

Responsibilities

• Oversee housekeeping department and ensure cleanliness throughout the hotel.
• Organize staff rotas and support the Head Housekeeper.

Skills

Team Coordination

Time Management

Attention to Detail

Customer Service

Flexibility

Self-Motivation

Ability to Work Under Pressure

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:
HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe Ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including:

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:
As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description
Key Responsibilities:

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person Specification:
Experience:

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and Knowledge:

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility:

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.