Floor Manager - The Parkgate Hotel

The Celtic Collection; Cardiff; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Professional development

Dining discounts at partner venues

Virtual GP

Wellbeing support

Nest pension scheme

Social Club and staff events

Recognition awards

Job summary

The Celtic Collection at The Parkgate Hotel, Cardiff is seeking an experienced Floor Manager to lead the Conference & Events team. You will oversee day-to-day operations of event setup and service, coordinating meetings, banquets and conferences to the highest standards.

This hands-on leadership role requires strong people management, excellent communication and a proactive approach to delivering exceptional guest experiences across multiple spaces and events.

Qualifications

• Experience in Conference & Events or Banqueting operations.
• Strong leadership and people management skills.
• Excellent communication and relationship-building abilities.
• Proactive, solutions-focused with outstanding attention to detail.

Responsibilities

• Lead and supervise the day-to-day operation of Conference & Events set-up and service.
• Ensure all event spaces are prepared and presented to the highest standards.
• Review function sheets, event requirements and room set-ups to ensure successful delivery of all events.
• Conduct pre-event briefings and communicate operational requirements to the team.
• Meet with event organisers and hosts to confirm requirements and ensure expectations are exceeded.
• Monitor service delivery and team performance throughout events, ensuring procedures and standards are followed.
• Handle guest queries and complaints professionally and efficiently to achieve positive outcomes.
• Ensure equipment, supplies and resources are properly maintained, safely used and readily available.
• Work closely with other hotel departments to deliver a seamless guest experience.
• Support recruitment, training, coaching and development initiatives within the team.
• Complete departmental administration, including timesheets, handovers and operational reporting.
• Promote a positive working environment focused on teamwork, engagement and continuous improvement.
• Ensure health, safety, fire and food service procedures compliance.

Skills

Leadership

People management

Communication

Relationship building

Attention to detail

Job description

JOB TITLE – FloorManager

DEPARTMENT – Conference &Events

CONTRACT TYPE – Full Time, Permanent

RATE OF PAY – Salaried

LOCATION – The Parkgate Hotel, Cardiff CF10 1DA

Be Part of the Greatest Story in Hospitality. At The Parkgate Hotel, luxury, elegance andexceptional service come together in the heart of Cardiff City Centre. Housedwithin one of Cardiff's most historic buildings, The Parkgate Hotel is renownedfor delivering unforgettable guest experiences, from corporate meetings andprestigious events to private celebrations and gala dinners. We are looking for an experienced and passionate FloorManager to join our Conference & Events team. This is an excitingopportunity to play a key role in the successful delivery of events whilstleading and inspiring a dedicated team committed to excellence. If you thrive in a fast-paced hospitality environment,have a passion for delivering exceptional service and enjoy leading from thefront, we would love to hear from you.

About the Role

As Floor Manager, you will support the Conference & Events Manager in overseeing the day-to-day operation of the department,ensuring all meetings, conferences, banquets and events are deliveredseamlessly and to the highest standards. You will be responsible for coordinating event set-up andservice, conducting team briefings, monitoring service standards and ensuringall function rooms and event spaces are prepared flawlessly. Acting as a keypoint of contact for event organisers and guests, you will ensure every eventruns smoothly and exceeds expectations. This hands-on leadership role requires excellentorganisational skills, strong attention to detail and the ability toeffectively manage people, processes and priorities in a dynamic operationalenvironment.

Key Responsibilities

• Leadand supervise the day-to-day operation of Conference & Events set-upand service.
• Ensureall event spaces are prepared and presented to the highest standards.
• Reviewfunction sheets, event requirements and room set-ups to ensure successfuldelivery of all events.
• Conductpre-event briefings and communicate operational requirements effectivelyto the team.
• Meetwith event organisers and hosts to confirm requirements and ensureexpectations are exceeded.
• Monitorservice delivery and team performance throughout events, ensuring allprocedures and standards are consistently followed.
• Handleguest queries and complaints professionally and efficiently to achievepositive outcomes.
• Ensureequipment, supplies and resources are properly maintained, safely used andreadily available.
• Workclosely with other hotel departments to deliver a seamless guestexperience.
• Supportrecruitment, training, coaching and development initiatives within theteam.
• Completedepartmental administration, including timesheets, handovers andoperational reporting.
• Promotea positive working environment focused on teamwork, engagement andcontinuous improvement.
• Ensurefull compliance with health, safety, fire and food service procedures.

About You

You'll be an experienced hospitality professional with abackground in Conference & Events, Banqueting or Hotel Operations. You will be a confident leader who enjoys motivatingteams, delivering exceptional service and creating memorable guest experiences.With excellent organisational and communication skills, you'll be comfortablemanaging multiple priorities whilst maintaining the highest operationalstandards.

You’ll also have:

• Previoussupervisory or management experience within Conference & Events orBanqueting operations.
• Strongleadership and people management skills.
• Excellentcommunication and relationship-building abilities.
• Aproactive and solutions-focused approach.Outstandingattention to detail.
• Experienceworking in a busy, guest-focused hospitality environment.
• Theability to remain calm and professional under pressure.
• Apassion for delivering exceptional customer service.
• Most importantly, you'll be committed to ensuring everyguest enjoys an outstanding experience and every event is delivered withprofessionalism and care.

Your Rewards & Benefits

• Professionaldevelopment and training from day one
• Discountson dining and luxury hotel stays
• Freevirtual GP appointments
• 24/7wellbeing support
• NESTpension scheme
• SocialClub and staff events
• Monthlyand annual appreciation awards

Grow with Us

As a Celtic Collection employee, you will be able to say:

• I am equipped, trained and supported to do THE BESTJOB I CAN
• I am PROUD to be part of The Celtic Collection andwould RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE ANDCONSTRUCTIVE environment
• I am encouraged to LEARN, GROW AND DEVELOP and totry new things in my role
• I am THANKED AND RECOGNISED for the work I do, andmy VIEWS AND IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, AND I CANCONTRIBUTE TO IT EVERY DAY

Recruitment Information

In accordance with UK immigration legislation, allapplicants must have the legal right to live and work in the United Kingdom.Successful candidates will be required to provide original documentation toverify their eligibility to work in the UK prior to employment, in line withHome Office guidance.

The Celtic Collection is committed to being an equalopportunities employer. We welcome applications from all individuals regardlessof age, disability, gender identity, marital status, race, religion or belief,sex, or sexual orientation. We strive to ensure a fair and inclusiverecruitment process for all candidates.