Floor Manager — Luxury Fashion & Guest Experience

H&M; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global fashion retailer in Greater London seeks a Floor Manager to enhance customer experiences and lead a dedicated team. You will analyse sales data, motivate Sales Advisors, and maintain operational excellence on the shop floor. The ideal candidate is customer-focused, has strong leadership skills, and is committed to fostering inclusivity. This full-time position offers a 25% staff discount and the chance to be part of the H&M Incentive Program.

Benefits

25% staff discount

Incentive Program

Qualifications

• Proven ability to organise and motivate teams in fast-paced environments.
• Experience in giving constructive feedback and supporting others' growth.
• Clear, confident, and empathetic in customer and team interactions.

Responsibilities

• Deliver a high level of customer service through expert styling advice.
• Analyse sales data to maximise department performance.
• Lead and motivate a team of Sales Advisors.

Skills

Customer-Focused

Excellent Communication

Team Leadership

Analytical Thinking

Coaching & Development

Adaptability & Flexibility

Operational Excellence

Job description

A global fashion retailer in Greater London seeks a Floor Manager to enhance customer experiences and lead a dedicated team. You will analyse sales data, motivate Sales Advisors, and maintain operational excellence on the shop floor. The ideal candidate is customer-focused, has strong leadership skills, and is committed to fostering inclusivity. This full-time position offers a 25% staff discount and the chance to be part of the H&M Incentive Program.