Floor Manager: Lead Team & Guest Experience

San Carlo Restaurant Group; Hale; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free Meals on Duty

50% Staff Discount

Refer a Friend

Elevate Training Academy

Volunteering Days

Squadra App

Legal and Financial Advice

Colleague of the Month

San Carlo Awards

Global Opportunities

Best in Class Pension

Job summary

San Carlo Hale is seeking an experienced Floor Manager to lead daily restaurant operations and maintain high service standards. You will oversee staffing levels, delegate tasks, and ensure guests receive exceptional service in a fast-paced environment.

Responsibilities include recruiting support, training, and addressing customer concerns while fostering a collaborative team. Competitive industry pay is based on salary and tronco, with robust colleague benefits.

Qualifications

• 2 years’ experience in a similar role.
• Team management experience.
• Excellent communication skills.
• Meticulous attention to detail, highly organised.
• Proactive self-starter with good judgement and ability to work independently.

Responsibilities

• Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities.
• Assist in the recruitment for new employees for the restaurant.
• Ensure smooth running of the restaurant and ensure it is staffed at correct levels each day.
• Ensure delivery of high standard of service at all times.
• Support employee performance and encourage to an acceptable standard.
• Assist and support training and development of all employees.
• Deal effectively with customer complaints.

Skills

Team management

Communication

Attention to detail

Independent worker

Proactive

Job description

San Carlo Hale is seeking an experienced Floor Manager to lead daily restaurant operations and maintain high service standards. You will oversee staffing levels, delegate tasks, and ensure guests receive exceptional service in a fast-paced environment.

Responsibilities include recruiting support, training, and addressing customer concerns while fostering a collaborative team. Competitive industry pay is based on salary and tronco, with robust colleague benefits.