Restaurant Floor Supervisor: Lead Service Excellence

Harri; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free Meals on Duty

50% Staff Discount

Refer a Friend

Elevate Training Academy

Volunteering Days

Squadra App

Legal and Financial Advice

Colleague of the Month

San Carlo Awards

Global Opportunities

Best in Class Pension

Job summary

San Carlo Manchester is seeking a Floor Supervisor to help run the restaurant floor, ensure smooth service, and lead a motivated team of staff across shifts.

You will delegate tasks, support recruitment, maintain high standards, handle customer queries, and train colleagues to deliver exceptional guest experiences in a busy, high-velocity environment.

Join a family-owned, luxury Italian brand with extensive training, great benefits, and opportunities to progress within the group.

Qualifications

• 2 years’ experience in a similar role.
• Team management experience.
• Excellent communication skills.
• Meticulous attention to detail, highly organised and capable of handling multiple tasks.
• A proactive self-starter who can work independently with good judgement and minimal direction.

Responsibilities

• Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities.
• Assist in the recruitment for new employees for the restaurant.
• Ensure smooth running of the restaurant and ensured restaurant is staffed at correct levels each day.
• Ensure delivery of high standard of service at all times.
• Support employee performance and encourage to an acceptable standard.
• Assist and support training and development of all employees.
• Deal effectively with customer complaints

Skills

Team management

Recruitment support

Communication

Multi-tasking

Proactive

Job description

San Carlo Manchester is seeking a Floor Supervisor to help run the restaurant floor, ensure smooth service, and lead a motivated team of staff across shifts.

You will delegate tasks, support recruitment, maintain high standards, handle customer queries, and train colleagues to deliver exceptional guest experiences in a busy, high-velocity environment.

Join a family-owned, luxury Italian brand with extensive training, great benefits, and opportunities to progress within the group.