Floor Manager — Lead Service & Team Excellence

Harri; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free meals on duty

Staff discount 50%

Refer a Friend bonus

Training academy

Volunteering days

Rewards app

Job summary

Harri in Covent Garden is seeking a Floor Manager to oversee daily restaurant operations, ensuring superb service and staffing levels across shifts.

You will lead a small team, delegate tasks, drive customer satisfaction and uphold brand standards whilst collaborating with the wider San Carlo organisation. A proactive, organized leader with strong communication will thrive in this role.

Qualifications

• 2 year’s experience in a similar role.
• Team management experience.
• Excellent communication skills.
• Meticulous attention to detail, highly organised and capable of handling multiple tasks.
• A proactive self-starter who can work independently with good judgement and minimal direction.

Responsibilities

• Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities.
• Assist in the recruitment for new employees for the restaurant.
• Ensure smooth running of the restaurant and ensured restaurant is staffed at correct levels each day.
• Ensure delivery of high standard of service at all times.
• Support employee performance and encourage to an acceptable standard.
• Assist and support training and development of all employees.
• Deal effectively with customer complaints

Skills

Team management

Communication

Attention to detail

Organised

Independent worker

Multitasking

Job description

Harri in Covent Garden is seeking a Floor Manager to oversee daily restaurant operations, ensuring superb service and staffing levels across shifts.

You will lead a small team, delegate tasks, drive customer satisfaction and uphold brand standards whilst collaborating with the wider San Carlo organisation. A proactive, organized leader with strong communication will thrive in this role.