Floor Manager, Guest Experience

Penningtons - Restaurant; Clewer Village; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free hotel breaks

Wellbeing platform (Heka)

Salary sacrifice schemes

Enhanced parental leave

Annual social events

Learning & development programs

Wellbeing support

Meals on duty

On-site parking

Uniforms provided

Job summary

Penningtons Brasserie and Bar, located in Windsor, is seeking a Floor Manager to drive service excellence in the evenings and weekends. You will oversee staff, maintain high standards of guest care, and support the Restaurant Manager with training and operations.

We value hospitality, teamwork and pride in delivering an exquisite guest experience, with a salary of £30,000 plus Tronc and a full-time, 5 days out of 7 schedule.

Qualifications

• At least 1 year of experience in a comparable Floor Manager or similar role.

Responsibilities

• Interact with guests to build trust and repeat business.
• Maintain high service standards and attention to detail during service.
• Train and guide junior staff through one-to-one and group sessions.
• Own duty management and make operational decisions for restaurant, bar, terrace and lounge.
• Ensure compliance with Health & Safety standards.

Skills

Leadership

Guest service

Order of service

Health & safety

Job description

Penningtons Brasserie and Bar, located in Windsor, is seeking a Floor Manager to drive service excellence in the evenings and weekends. You will oversee staff, maintain high standards of guest care, and support the Restaurant Manager with training and operations.

We value hospitality, teamwork and pride in delivering an exquisite guest experience, with a salary of £30,000 plus Tronc and a full-time, 5 days out of 7 schedule.